Guest User
October 9, 2024
Let me start by saying this hotel is absolutely beautiful. It doesn't look like much on the outside, but once you walk in it is stunning. The lobby, the wood work, the seating areas... everything is impeccable and gorgeous and CLEAN. This hotel has SO MUCH POTENTIAL, but sadly it falls short in several areas of execution, especially when compared to other hotels of similar caliber. Let me explain. Also let me preface this by saying I discussed all of this, in person, with the hotel manager while I was on property as I felt like my stay was negatively impacted by the combination of everything below. I recently stayed in the Admiral's Suite, which I was told was their absolute best room. It. Is. INCREDIBLE. My jaw literally dropped when I walked in and saw the space in person. It is so much more beautiful in person than in pictures! But there are also many, many ways in which the room is beautiful but not functional: * There are 2 65" tvs, but neither is a smart tv and neither allows any sort of streaming or casting. There isn't even a channel guide (digital OR printed) so you have no choice but to manually flip channels and hope you figure out what's what. That wouldn't be a factor if I could stream/cast, but I couldn't. Hotel staff could not answer my basic questions about what channels were available or even which tv provider they use. When you interfere with my ability to watch a nationally televised, highly anticipated football game in the 21st century with all the viewing options that exist to us today, we're going to have a problem, and we had this problem 3 times. * The kitchen is huge and glorious, but it is basically a beautiful waste of space. There is not one plate, utensil, or napkin in the kitchen. The refrigerator is the smallest, weakest model available; it barely keeps anything cold and you can't really fit anything more than cans in it. No microwave. So, no way to reheat anything you bring back to the room, no real cold storage, and no tools with which to eat anything. Why bother having this gorgeous space if I can't do anything with it? * No easy access to ice - you have to go to the front desk and ask for it and then they bring it to you in a thin bag * No trash liners provided in the room - aesthetically, I get it. You have a certain style and that includes fancy trash bins. But I don't want to dump my messy trash in the beautiful bins and mess them up, AND that just makes more work for the housekeeping staff because now they have to clean the bin after its emptied. Further note: I had a spare shopping bag that I was keeping for the trip home that was *on the kitchen counter with my belongings*, not on the floor sitting next to the trash can. Housekeeping took my bag and used it to dispose of trash! Had the room had bags provided, this would not have been necessary! It's fine if you don't want to put liners in the cans, but at least provide them. It just makes sense. Also, these beautiful bins are very small and don't hold ve