Hôtel Mercure Lyon Charbonnières

A Mercure Classic hotel. Comfortable room, hearty breakfast. Overpriced dinner and drinks. Overall, a decent hotel, but way too expensive for the level of services.

Pour une étape qui ne dépasse pas 48 heures, la chambre et son équipement est juste satisfaisant. Bonne literie. Décoration assez neutre. Point négatif : la lumière de la tête de lit se reflète sur l'écran de la TV et empêche la vision. Minibar vide alors que le site précise que des boissons non alcoolisées sont gratuites : elles sont en vente à la réception. Gobelets en carton pour soi disant sauver la planète (un verre à laver me semblerait plus conforme) et une fontaine d'eau à disposition à la réception pour remplir une carafe (en verre). Petite salle de bains avec WC derrière la porte donc pas pratique. Douche italienne : 2 pommeaux. Quand je compare avec un hôtel de même catégorie et même tarif à Lille, je suis déçue. Restaurant : TB : rapport qualité/prix et personnel sympa. Cadre moderne, dépouillé avec terrasse. Formule : entrée + plat + dessert : 28 €. Parking : OK ainsi qu'emplacement hôtel.

The exterior of the hotel is not like a Mercure hotel. On the other hand, the interior is modern, very clean and bright The room was comfortable with a view of the park An excellent breakfast Discreet and polite staff Good experience

It's an old hotel, but very well maintained. The reception is rather rude, no recognition of platinum status and obviously, we disturbed the two young women at reception. The room is Mercure standard and is very comfortable and quiet, yet we overlook the avenue. The breakfast is just sumptuous and very complete with extremely kind and helpful staff.

Super well received from the welcome at the hotel to the table service, tasty dishes, well chosen wines, thanks to Alain and Éric in particular who served us with discretion and efficiency at the same time! And to the cooks of course!

Hotel that doesn't look like much but very comfortable, spacious and elegant! Very comfortable room, impeccable cleaning, spacious bathroom and fair price. To go to Lyon, there is the bus stop right next door, very convenient. I highly recommend !

Very far from the standard of a 4-star hotel! Especially when you reserve a PRIVILEGE room...Half-cleaned rooms, reservation for 4 people in the same room and facilities only for 2... (bathrobes for 2, towels for 2, slippers for 2, finally for 2 and a half because there were 2 pairs and a slipper, which proves that the room was clearly neglected), a disgusting shower curtain... shower curtains have no place in a 4*, sink half clogged , breakfast which left something to be desired, even if it was not bad, few things and you had to ask for it, at 18€ for breakfast... A few drinks in the fridge, it was when I was leaving when I complain that we were told that they were offered but this was not indicated ANYWHERE... so easy to offer in this case if we don't dare touch it, especially since the deposit was high and the receptionist told us upon arrival that it was in case we consumed extras... so what extras? To flee...

Hotel very well located, very well isolated, with free parking, and a wooded park. The staff is very pleasant and attentive, the room is very clean, well appointed, top bedding. The breakfast is very varied, highlighting regional products.