Guest User
August 18, 2024
New property at a nice location. The restaurant staff was really good and were very cheerful and helpful, however housekeeping needs to buckle up - we felt they were not proactive. Be it cleaning the room or replacing linens, towel toiletries or water bottles. The front desk i must say is the pathetic and we felt cheated. When we booked the room, we paid for 2 adults and one 7 yo kid, upon booking we immediately called up the hotel and esp requested them to provide us with a queen bed to accommodate kid comfortably, however we were asusred the same would be done upon check in, 2 days prior to check in we again called up the hotel to ask the same and we were told the property is full but will ensure we address the issue. Upon our arrival - we were told that the request can't be accommodated and we were given twin bed - where in single bed can not take the weight of more than 1 adult (not even a kid) and for our kid, we need to get an extra bed (which ofcourse is on chargeable basis. We even discussed with them that how can you expect a 7 year old to sleep alone and also u are expecting us to pay additional when the tariff that was charged at the time of booking included the charges of kid. The only answer we got that this is hotel. Policy and they cant help us!
we felt this is hotel policy to cheat guest and make extra money. If your rooms and beds can't accommodate 1 adult and 1 kid the it should not have been charged in the tariff. We checked in on 15th and tried adjusting but it was so uncomfortable that we had to request for additional bed and were charged for the extra bed for 2 nights ! we really felt this is the strategy for hotel to get additional money!
despite of location benefit and good food and ambience i dont think we will be visiting this hotel ever and will not even recommend.