Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.8
Service8.8
Cleanliness8.8
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All reviews(20)
Positive reviews(4)
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Negative reviews(1)
Guest User
Stayed in Sep 2023
Other
6.0/10
Posted on Oct 6, 2023
I'll start with the good. The bathroom was a nice size and the shower was wonderful. The king-size bed is also worthy of praise. What's not so good was how noisy the room was. The ceiling wasn't there in the conventional sense, it was just the joists and then the floorboards of the room above, which meant that any movement upstairs was very loud. You also need to be aware that finding the entrance and getting checked-in can be a challenge. If you get a shuttle bus from the airport it will drop you in the general area of the hotel, but to find it you'll need Google Maps, or similar, and then be surprised to discover the hotel's entrance is tucked away around the back of the building. Once you've found it you then realise there's no reception desk. You now need to find the sister hotel - the Elia Bettolo Hotel as that's where you check-in and also where breakfast is served. Fortunately, it is just across the street. Another thing to note is that the tea and coffee options are taken care of via a 'pod' system. On the face of it all good. Except for the fact you only get two coffee pods and once you've used those you're expected to pay for any extras.
Guest User
Stayed in Apr 2024
Other
10/10
Outstanding
Posted on May 6, 2024
It's really incredible! Everything was wonderful cleanliness service everything! I have been 3 times and I will go again as many times as I can for sure!! the best place to relax and rest! And excellent breakfast!it was fantastic!!well done congrats
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Guest User
Stayed in May 2023
Other
6.0/10
Posted on Jun 5, 2023
Three days of Agios Pneumas in Chania The location of the hotel is very good in the market and five minutes from the old port Although next to the busy streets of Potie and Hatzimichalis Daliani the room had very good insulation and we did not notice the outside noise The room we stayed in was however right below the stairwell, so every movement of the visitors was strongly noticeable and especially at night it was very disturbing. The bed had a comfortable mattress and we were provided with extra pillows and bedclothes that we requested. The cleanliness was daily, but unfortunately there were two points that made a negative impression on us 1. the toilet basin was dirty, it had weathered dirt on the bottom and 2. as my ring fell under the bed and I bent down to detect it, I found that there was quite a few days of dust at least, if not weeks. The darkening of the room was very good, there were also shutters and curtains in addition. The entrance to the building was on the back side and there were 4-5 steps so if you have heavy luggage it will be a bit of a struggle. The breakfast was average without daily changes in the menu. Small variety of cold meats and cheeses. The worst part of the breakfast was the coffee. A machine with many failures, a few coffees per dose, the coffee with a bad taste, which I think plays a big role in the water that was supplied and had a bad smell. The water had an unpleasant taste and smell, even when it was cold, and unfortunately bottled water was not available even with an extra charge.
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Guest User
Stayed in Jan 2023
Other
2.0/10
Posted on Feb 9, 2023
Disonesti al limite dell'illegalità! Avevamo prenotato 1 notte per avvicinarci all'aeroporto il giorno prima della partenza, e avevamo già ricevuta conferma e benvenuti, senonchè, 20 giorni prima dell'arrivo, ci comunicano che disdicono la nostra prenotazione per rifiuto di carta di credito (scusa fasulla!), per poi dirci che se volevamo prenotare altri periodi loro erano a disposizione (con la stessa carta di credito!!). Evidentemente avevano ricevuto richiesta di prenotazione per più giorni e hanno visto bene di cacciare fuori noi per guadagnare qualcosa in più... Che schifo!!! State lontani da questo albergo...rischiate di dormire in strada!!