Sheraton Changde Wuling Hotel

Sheraton Changde Wuling Hotel Reviews

Sheraton Changde Wuling Hotel

No. 899 Zaoguo Road, Wuling District, Changde, Hunan, 411105, ChinaSee Hotel Details
Sheraton Changde Wuling Hotel
Sheraton Changde Wuling HotelSheraton Changde Wuling HotelSheraton Changde Wuling Hotel
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1 night

Guest Reviews

9.5/10
Outstanding
1641 review
Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(1641)
Positive reviews(1621)
Reviews with photos/video(274)
Friendly front desk staff(179)
Delicious breakfast(132)
Near shopping area(85)
Convenient for shopping(70)
Secluded lake view(34)
Great swimming pool(15)
Has facilities for children(10)
Negative reviews(20)
Hardys
Deluxe City-view Queen Room
Stayed in May 2024
Business traveler
1 review
8.5/10
Very Good
Posted on Jun 18, 2024
Bathroom shower handle broken. Despite asking form non smoking room, still got smoking room. Morning breakfast is not ready on time. Not expecting this from Sheraton.
Response from Property: Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
ali moosavii
Deluxe City-view Queen Room
Stayed in May 2025
Solo traveler
39 review
10/10
Outstanding
Posted on Jun 21, 2025
Best location Clean
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Deluxe Executive Suite
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 30, 2024
Excellent
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Adam Ryall
Executive Room
Stayed in Jul 2022
Couple
17 review
9.0/10
Great
Posted on Aug 19, 2022
Not in the centre of town, but conveniently near a Wanda Plaza shopping centre and covid test site. The hotel looks and smells nice, and the executive room that we stayed in was really impressive. It was more a suite, with a full sofa/sitting area between the bedroom and bathroom. The bedroom section had a really classy high ceiling look. Liked the room a lot. The executive lounge was not open separately, but we were able instead to enjoy the full dinner and breakfast buffets in the 1st floor restaurants. The selection and quality of the foods for both was very impressive and delicious, and we highly recommend them. This was a nice experience overall, and definitely worth the reasonable price.
Response from Property: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to the area.
Guest User
Deluxe City-view Queen Room
Stayed in Jun 2023
Business traveler
7 review
10/10
Outstanding
Posted on Jul 5, 2023
Arya!
Response from Property: 尊敬的客人,您好!很高興您在酒店度過了一段愉快的時光,並且對於我們的提供的服務感到滿意。在喜來登,我們希望讓每位客人都能感受到家一般的入住體驗,很高興讓您充分感受到了温馨舒適。再次謝謝您的反饋,期待您的下次光臨!
Guest User
Deluxe City-view Queen Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 18, 2025
This stay was a pleasant surprise! The hotel is in an excellent location, and it is very convenient for shopping and dining. The room is spacious and bright, and the panoramic floor-to-ceiling windows have a great view. It is so relaxing to overlook the city night view at night. The bathroom is separated into dry and wet areas. What I remember most is the service. When I needed a sewing kit during the stay, the staff delivered it to the room in less than 5 minutes. When I checked out, Phoebe took the initiative to ask for help calling a taxi, which was very considerate! The whole experience was comfortable and worry-free, and I have recommended it to my friends.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!很高興您在酒店度過了一段愉快的時光,並且對於我們的提供的服務感到滿意。我們將繼續努力提高產品品質和服務質量,希望您再次光臨時有不一樣的驚喜!在喜來登,我們希望讓每位客人都能感受到家一般的入住體驗,很高興讓您充分感受到了温馨舒適。再次謝謝您的反饋,期待您的下次光臨!
Guest User
Deluxe City-view Queen Room
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 11, 2025
The hotel is in a unique location, with picturesque scenery outside the window and convenient transportation. The room is clean and tidy, the facilities are high-end, there is also laundry service and a 24-hour gym. Phoebe at the front desk provided meticulous service, and the experience of being at home was very good. I will recommend friends to stay here next time
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!很高興您在酒店度過了一段愉快的時光,並且對於我們的提供的服務感到滿意。我們將繼續努力提高產品品質和服務質量,希望您再次光臨時有不一樣的驚喜!在喜來登,我們希望讓每位客人都能感受到家一般的入住體驗,很高興讓您充分感受到了温馨舒適。再次謝謝您的反饋,期待您的下次光臨!
Pangguanzipangpangshuai
Deluxe Lake-view Queen Room
Stayed in Mar 2025
Family
5 review
8.2/10
Very Good
Posted on May 5, 2025
The hotel is in a good location and has convenient parking. As an old hotel renovated in 2014, the facilities in the rooms are well maintained and clean. The only drawback is that the doorman lacks service awareness. When the car parked at the door and the guest had several luggages to check in, he did not come up to help, but just stood by and watched.
Original TextTranslated by Google
Response from Property: Hello, thank you for your patient response. Satisfying guests has always been our pursuit. Sheraton takes warmth and kindness as the core value of the brand. We look forward to providing all guests with a home-like stay experience. We encourage guests to share their comments with us so that we can understand the voice of customers. We have ordered rectification of the doorman problem you mentioned. Thank you for the support and help from new and old customers, which enables us to make continuous progress. The hotel will continue to pursue excellence under your suggestions! I hope that the warmth and kindness of Sheraton will be with you, and I believe that we will meet again in Baima Lake soon!
Laide
Deluxe City-view Twin Room
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 16, 2025
The hotel is in a very good location, 10 minutes away from Changde Station Very close to the city center, close to Wanda Plaza, Baima Lake Cultural Park The room environment is good, the floor-to-ceiling windows overlook Baima Lake directly The scenery is in full view, comfortable and cozy!! The bedding is soft, and people who are familiar with the bed can sleep comfortably. The sound insulation is also great, quiet. The dry and wet separated bathroom also has a sink, bathtub, TV, and desk. The hotel also has a gym, swimming pool🏊♀️Children's playground... The public facilities are very good. The front desk lady has a good service, basically responds to requests, and smiles full marks! ! ! The hotel staff is warm and thoughtful. From check-in to check-out, you can feel their professionalism and dedication in every link
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!很高興您在酒店度過了一段愉快的時光,並且對於我們的提供的服務感到滿意。我們將繼續努力提高產品品質和服務質量,希望您再次光臨時有不一樣的驚喜!在喜來登,我們希望讓每位客人都能感受到家一般的入住體驗,很高興讓您充分感受到了温馨舒適。再次謝謝您的反饋,期待您的下次光臨!
Guest User
Deluxe City-view Queen Room
Stayed in Feb 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Mar 31, 2025
The layout of facilities is very reasonable, the hygiene is very clean, and the service is very considerate. I got up late and went to have breakfast at 10 o'clock. The lady reminded me again and again to get enough food. The room service lady Xiaohan was even more considerate. She also helped me apply for a waiver for the 30 yuan drinking water that I accidentally drank!
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are glad that you had a pleasant time in the hotel and were satisfied with the service we provided. We will continue to work hard to improve the quality of our products and services, and hope that you will have a different surprise when you come again! At Sheraton, we hope that every guest can feel the home-like experience of staying at the hotel. We are glad that you can fully feel the warmth and comfort. Thank you again for your feedback and look forward to your next visit!
Guest User
Deluxe City-view Queen Room
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 26, 2025
This is my second stay. The experience is still very good. The room is quiet and cozy. The bed is very soft and comfortable to sleep on. It is easy to fall into a deep sleep. The reception at the door is warm. Phoebe at the front desk is professional and meticulous in her work. The breakfast food is very rich and worth recommending!
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!很高興您在酒店度過了一段愉快的時光,並且對於我們的提供的服務感到滿意。我們將繼續努力提高產品品質和服務質量,希望您再次光臨時有不一樣的驚喜!在喜來登,我們希望讓每位客人都能感受到家一般的入住體驗,很高興讓您充分感受到了温馨舒適。再次謝謝您的反饋,期待您的下次光臨!
Zhihuishuiwang
Deluxe Lake-view Twin Room
Stayed in Feb 2025
Couple
149 review
10/10
Outstanding
Posted on Mar 27, 2025
The overall feeling of the hotel is very good, Facilities: grand and high-quality, intact and relatively new, Sanitation: neat and clean, people can rest assured, Environment: safe parking, beautiful lake view, Service: warm and standardized, responsive to every request.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!很高興您在酒店度過了一段愉快的時光,並且對於我們的提供的服務感到滿意。我們將繼續努力提高產品品質和服務質量,希望您再次光臨時有不一樣的驚喜!在喜來登,我們希望讓每位客人都能感受到家一般的入住體驗,很高興讓您充分感受到了温馨舒適。再次謝謝您的反饋,期待您的下次光臨!
Guest User
Deluxe City-view Queen Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 14, 2025
I didn't expect that there is a Marriott hotel in Changde, which has been open for 10 years. The hotel hardware is not satisfactory, but the service is very good. The front desk lady is beautiful and enthusiastic. Chef Peng is very enthusiastic. I was full of breakfast.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!很高興您在酒店度過了一段愉快的時光,並且對於我們的提供的服務感到滿意。我們將繼續努力提高產品品質和服務質量,希望您再次光臨時有不一樣的驚喜!在喜來登,我們希望讓每位客人都能感受到家一般的入住體驗,很高興讓您充分感受到了温馨舒適。再次謝謝您的反饋,期待您的下次光臨!
Guest User
Deluxe City-view Queen Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 14, 2025
It is the best hotel in Changde. Star-level service is available from the moment you enter the door. The concierge helps with the luggage. Xiaohan at the front desk was very considerate and called in advance to ask about our needs and preferences for the room. The breakfast is rich in variety and the room is clean. A very satisfactory stay
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Deluxe City-view Queen Room
Stayed in Feb 2025
Couple
4 review
10/10
Outstanding
Posted on Mar 17, 2025
The hotel environment is very good and the lobby is grand. Manager Zhang's service is warm and polite. Thank you to the concierge for helping with the luggage. The front desk lady is also very nice. The hotel breakfast is rich and the beef noodles are authentic
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!