Masson Hotel Butterworth Reviews

Response from Property: Dear Paritsara,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your kind words about our staff—it’s always rewarding to know that their efforts contributed positively to your experience.However, we regret to hear that certain aspects of your stay did not meet your expectations. We apologize for the inconvenience caused by our location being farther from Butterworth than anticipated, and we’re glad to hear that Grab provided a comfortable solution for your travel needs.Regarding the room size and the absence of facilities such as a kettle and refrigerator, we sincerely apologize for any discomfort this may have caused. Your feedback is invaluable to us, and we will certainly review our room amenities to ensure we better meet the needs of our guests in the future.Once again, thank you for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. If there’s anything further you’d like to share, please don’t hesitate to reach out to us directly.Warm regards,The Management

Response from Property: Dear guest, Thank you for taking the time to share your thoughts on your recent stay. We're always looking to improve and would love to know what we could do to make your next visit more than just 'okay'. Your feedback is valuable to us, and we hope you'll consider staying with us again so we can show you an even better experience. Have a great day!Best regards,The Management

Response from Property: Dear Lam Benneth,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty in bringing these issues to our attention.We regret to hear that you found our property to be in a run-down condition. Please know that maintaining a high standard of comfort and upkeep is a top priority for us, and your comments have been shared with our management and maintenance teams for immediate review and action.Your feedback is invaluable in helping us improve, and we are committed to making the necessary upgrades to ensure a better experience for all our guests. We hope you will give us another opportunity to welcome you back and provide you with the quality stay you deserve.Thank you again for your feedback, and we hope to have the chance to restore your confidence in our hotel.Warm regards,The Management