24, Jalan Todak 2, Central Seberang Perai, Penang, 13700, MalaysiaSee Hotel Details
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1 night
Guest Reviews
7.2/10
12 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.4
Amenities7.1
Service7.2
Cleanliness7.2
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All reviews(12)
Positive reviews(11)
Reviews with photos/video(1)
Negative reviews(1)
Paritsara
Superior Double Room
Stayed in Feb 2025
Family
2 review
8.5/10
Very Good
Posted on Mar 8, 2025
I appreciate about the staff , all of that nice but the location is so far from butterworth luckyly that I call grab it’s comfortable more,for about the room its for 1 or 2 nights in the room so small and the last thing no facilities such as kettle and refrigerator
Response from Property: Dear Paritsara,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your kind words about our staff—it’s always rewarding to know that their efforts contributed positively to your experience.However, we regret to hear that certain aspects of your stay did not meet your expectations. We apologize for the inconvenience caused by our location being farther from Butterworth than anticipated, and we’re glad to hear that Grab provided a comfortable solution for your travel needs.Regarding the room size and the absence of facilities such as a kettle and refrigerator, we sincerely apologize for any discomfort this may have caused. Your feedback is invaluable to us, and we will certainly review our room amenities to ensure we better meet the needs of our guests in the future.Once again, thank you for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. If there’s anything further you’d like to share, please don’t hesitate to reach out to us directly.Warm regards,The Management
TANG YIAW HUI
Superior Twin Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 26, 2025
good good good good good good good
good good good good good good good
good good good good good good good
good good good good good good good
WilliamKim
Superior Twin Room
Stayed in Mar 2025
Business traveler
114 review
6.5/10
Posted on Apr 16, 2025
position is not bad... but.. others..... umm... just so so.....
Lynnabdullah
Superior Double Room
Stayed in Oct 2024
Solo traveler
9 review
8.0/10
Very Good
Posted on Nov 19, 2024
Good place to stay, clean and chill also can get peace of mind
Response from Property: Dear guest, Thank you for taking the time to share your thoughts on your recent stay. We're always looking to improve and would love to know what we could do to make your next visit more than just 'okay'. Your feedback is valuable to us, and we hope you'll consider staying with us again so we can show you an even better experience. Have a great day!Best regards,The Management
Guest User
Superior Double Room
Stayed in Apr 2025
Business traveler
5 review
10/10
Outstanding
Posted on May 22, 2025
The location is supreme
Guest User
Superior Double Room
Stayed in Mar 2025
Couple
7 review
9.5/10
Amazing
Posted on Apr 6, 2025
always repeat stay here!!
Lam Benneth
Superior Double Room
Stayed in Aug 2024
Business traveler
4 review
2.0/10
Posted on Oct 27, 2024
Very run down condition!
Response from Property: Dear Lam Benneth,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty in bringing these issues to our attention.We regret to hear that you found our property to be in a run-down condition. Please know that maintaining a high standard of comfort and upkeep is a top priority for us, and your comments have been shared with our management and maintenance teams for immediate review and action.Your feedback is invaluable in helping us improve, and we are committed to making the necessary upgrades to ensure a better experience for all our guests. We hope you will give us another opportunity to welcome you back and provide you with the quality stay you deserve.Thank you again for your feedback, and we hope to have the chance to restore your confidence in our hotel.Warm regards,The Management
Guest User
Stayed in Dec 2022
Traveling with friends
10/10
Outstanding
Posted on Jan 31, 2023
A beautiful stay at Masson Hotel. I'm sitting right at the lobby at the moment and writing this. I love the unique room and very easy access to 7elevan at ANYTIME🎉. Cleaning wise - not so. I did see marks on the bedsheet(something to improve) overall just AMAZING 🎉🌹