Courtyard Sarajevo

The service was absolutely terrible. The travel agency booked our stay the night before, and we wanted to stay an extra night, so we booked another through Ctrip. On the day we checked in, we asked to extend our stay for another day. They told us to come back to the front desk the next day and try again with our credit card, which would most likely be possible. But when we arrived at the front desk at 10 a.m. the next morning, we were told we couldn't extend our stay. We had to move rooms and have to accept a 12:00 PM check-in and a 3:00 PM check-out. The reason was that a group had booked two weeks prior, and they had given us their room number. What kind of excuse is that? I've never heard of that. I was hoping for a convenient extension, but we ended up having to change hotels. After a long argument, they said they'd leave our luggage in the room and move us to the new room once it was ready. I reluctantly accepted that. Also, my friend's room was infested with giant spiders—more than one—and the staff were using paper cups to catch them. I strongly don't recommend this hotel. You should definitely try a better one.

I compared several hotels and decided on this one. The location of the hotel is quite convenient and you can walk to the surrounding attractions. It was quite late when we arrived so I ordered a meal from the hotel, and it tasted pretty good!