Tru by Hilton Cedar Rapids Westdale

We enjoyed our stay in the Tru Hilton! The room was nice and clean, and the bed was very comfy! The bathroom and shower were nice as well, and the breakfast was good! We could have used an extra night just to use the pool and other amenities! 5/5 would recommend!

Great stay

What a disappointment, I am a Hilton Honors member as are 100 percent of my colleagues. We average 1-2 stays per month at Hilton properties, hence my choice to stay here on a trip to visit family. First, I want to say, do not stay on the side facing Edgewood Ave, it sounds like they use it for a drag ***** all night long. Second, don’t expect to get your room made up daily, we were there for 3 nights, not made up once. Went to front desk to complain and was told to bring my used towels and they would give us fresh ones, rooms are only made up every other day, never happened. Third, when we checked out and complained, we were told to contact the manager, Shawn Turner for an adjustment on bill. I did, via phone and email and he never responded. I also contacts Hilton and nothing from them either. Fourth, they double charged my cc, had to dispute through cc company as Shawn is apparently so busy he couldn’t respond. Fifth, walked through the lobby morning two and needed a gas mask as it reeked of burnt toast. Lastly, this area is sketchy, lots of unsavory folks hanging out nearby.

Common spaces were very clean and front desk was very helpful! I’m sure it’s common but it’s weird if you are staying for 2 nights your room doesn’t get cleaned while you are staying there. The chair in the room had a stain and the bed sheets/pillows were not comfortable. The mattress was stained and so was the sheet protector.

The property was clean and room was good for a short stay. Staff was friendly, breakfast was outstanding. We happen to stay during a baseball tournament, so it was completely booked, and also during construction of the hotel, which was a little of an inconvenience. Overall, I would suggest it for anyone passing through.

Friendly staff, clean hotel, cozy room! The breakfast buffet was a tad disappointing - there were not much to choose from. And if you wanted ice or something to be microwaved, you had to walk all the way to the lobby to do that. Plus the fridge in the hotel room is very tiny. Otherwise, it’s a nice hotel and located next to restaurants and stores. Pretty convenient.