Tru by Hilton Cedar Rapids Westdale

We enjoyed our stay in the Tru Hilton! The room was nice and clean, and the bed was very comfy! The bathroom and shower were nice as well, and the breakfast was good! We could have used an extra night just to use the pool and other amenities! 5/5 would recommend!

Great stay

What a disappointment, I am a Hilton Honors member as are 100 percent of my colleagues. We average 1-2 stays per month at Hilton properties, hence my choice to stay here on a trip to visit family. First, I want to say, do not stay on the side facing Edgewood Ave, it sounds like they use it for a drag ***** all night long. Second, don’t expect to get your room made up daily, we were there for 3 nights, not made up once. Went to front desk to complain and was told to bring my used towels and they would give us fresh ones, rooms are only made up every other day, never happened. Third, when we checked out and complained, we were told to contact the manager, Shawn Turner for an adjustment on bill. I did, via phone and email and he never responded. I also contacts Hilton and nothing from them either. Fourth, they double charged my cc, had to dispute through cc company as Shawn is apparently so busy he couldn’t respond. Fifth, walked through the lobby morning two and needed a gas mask as it reeked of burnt toast. Lastly, this area is sketchy, lots of unsavory folks hanging out nearby.

I wish I could say something good about our stay at the hotel but I can't come up with anything. It started with check in when we were not acknowledged as Hilton Honors members. There was a sign by the check in desk that said that housekeeping will come every other day but you could ask for daily housekeeping. We asked for that and they put it on our account. We were there 3 nights and the only housekeeping we ever got was fresh towels and only because to asked for it. We repeatedly asked for housekeeping and were assured it would happen but it never did. The room was OK but had no carpet so felt unclean. The room number was missing by the entry door. The common areas did not seem to get vacuumed very often. We tried the breakfast the first morning but it was meager and the toaster was not working. The other mornings we ate at nearby restaurants. There is construction going on at the hotel and sometimes the front entrance was blocked by equipment. We tried to change hotels but could not find a room nearby so had to put up with the hotel for 3 days.

Great for short stays Staff was very friendly. Just passing through on our way home and a good place to stay for short stays. Housekeeping could do a better job cleaning the floors, but overall was clean. A lot of food options nearby as well.

Tru made Easter Weekend very comfortable. The breakfast was good and always full. Tru is located in one of the best sections of town with lots of shopping, dining options, easy parking, safe and quiet. Thanks for what you do to make your guest comfortable.