Spark by Hilton Cedar Falls

Good and clean

Delightful experience. The room was large with a huge king-sized bed that was very comfortable. We enjoyed a continental breakfast that wasn't flashy but fulfilled the need. The front desk staff recommended a place for our dinner that night that we found close and quite good.

Not too bad, but a bit frustrated with nice but inexperienced staff and lack of info on the web when making reservation. My bride and I showed up and were told our room was on second floor. No problem...except they have no elevator. Ok, I'm in my 70s and pretty good shape...but my bride has an artificial knee and fused ankle..the staff points us to a stairway going up to the east end of building. Up we go, turn at top to go all the way to the west end...then turn south to go to our room. If they'd have just told us where our room was we could have easily and more quickly walked diagonally across the lot to the other entrance. When making the reservation it would have been nice to know about no elevator. Rooms were clean and spartan. No coffee maker. I didn't know they made such small refrigerators. The mattress was the most comfortable I've had other than home. Orange juice at breakfast was heavy on water and light on mix.

Booked adjoining rooms due to traveling with family. Check in was 3pm, arrived after 7pm and rooms still were not ready. When rooms were ready, we were assigned in two non-adjoining rooms. Checked in at the front desk and was told “there is nothing we can do” and they were all booked with non-adjoining reservations. Few staff working. It appeared that the front desk staff needed to take care of most of other duties and you needed to call them from a phone at the front desk to get a hold of them. Frequently needed to walk around garbage bags in the hallways. Breakfast was picked over, coffee out, etc. Window locks on first floor shoddy. Left an honest message in a survey after we checked out and received a pre-drafted apology from a no-reply email address that I said I could reach out if I wanted to talk to somebody further but the manager couldn’t even attach his signature so I had a name, phone number, or email address to reply to. I called Hilton Corporate and they were unable to get ahold of the manager but said he would call me in the next week, but I never heard back from him. I am disappointed by the mix up in rooms but if somebody would have taken responsibility or apologized for the hassle it caused it would have been fine, but it appears the manager is not involved enough to hire enough staff or take accountability or apologize for mistakes. I would not recommend traveling here with families.

I ended up not staying because I'm weird and just didn't feel comfortable there. Bathroom was old and a bit run-down. Staff was nice, but couldn't make up for the fact that I didn't feel comfortable there.

Didn't realize this hotel didn't have an elevator and had my elderly father with us. Only room was upstairs. No cups in the room or ice bucket. No conditioner in shower. Didn't bring clean towels. Not staying there again. Stop being cheap and naming it eco friendly.