Spark by Hilton Cedar Falls

Location: Frequently praised for proximity to events, malls, and transportation hubs, making it convenient for travelers.

Booked adjoining rooms due to traveling with family. Check in was 3pm, arrived after 7pm and rooms still were not ready. When rooms were ready, we were assigned in two non-adjoining rooms. Checked in at the front desk and was told “there is nothing we can do” and they were all booked with non-adjoining reservations. Few staff working. It appeared that the front desk staff needed to take care of most of other duties and you needed to call them from a phone at the front desk to get a hold of them. Frequently needed to walk around garbage bags in the hallways. Breakfast was picked over, coffee out, etc. Window locks on first floor shoddy. Left an honest message in a survey after we checked out and received a pre-drafted apology from a no-reply email address that I said I could reach out if I wanted to talk to somebody further but the manager couldn’t even attach his signature so I had a name, phone number, or email address to reply to. I called Hilton Corporate and they were unable to get ahold of the manager but said he would call me in the next week, but I never heard back from him. I am disappointed by the mix up in rooms but if somebody would have taken responsibility or apologized for the hassle it caused it would have been fine, but it appears the manager is not involved enough to hire enough staff or take accountability or apologize for mistakes. I would not recommend traveling here with families.

Nice place, great location