Slovakdude
November 1, 2023
Checked in on 10/28 and Summer was not having a good day as she couldn't say Hello or show us a smile. Work up Sunday AM and we both showered and went out sightseeing. When we came back to our room my wife went to shower and immediately let me know all of her hair care/makeup/medications/hairdryer/ and personal toiletries that she had next to the sink in the shower area were gone. We did find her hairdryer in the closet on the shelf next to the hotel hairdryer. My personal toiletries and medications that I had left next to the outer sink (which were in a TSA approved clear plastic bag) were also gone so we went to the front desk and let Tonya know and the best she could say is that there was “Nothing that she could do”. Monday morning we spoke to the head of housekeeping and all she could tell us was that something like this had never happened before and that none of her staff admitted to removing our belongings; and Tonya even insinuated that we both threw away our personal belongings on purpose. It makes me wonder how nobody touched our things but yet my wife’s hair dryer moved from the sink area to the shelf in the closet next to the hotel’s hairdryer. Maybe a ghost since its Halloween? I did escalate this to the hotel GM Tracey and she stood firm with her staff and that we were just making this up. Beyond that issue the furniture in the lobby area is heavily stained and there were multiple areas of poor drywall/ceiling repairs, the smoke detector on the 4th floor elevator lobby is covered up with plastic, the high voltage leading to the AC unit on the 4th floor can easily be accessed by a child, the chairs in the bar area are significantly worn and gross, and the gentleman who was tending bar on Sunday evening definitely did not want us there. Also the phone in our room was from a hotel in NYC and when I brought this up I was told that was their corporate address. LOL? Overall one of the worst hotel experiences we've had in years as management didn't even want to think that our claims about our personal belongings being removed were real. I get it the hotel industry is all about the money but just maybe whomever "cleaned" our room saw our prescription bottles and thought they were going to score some good stuff but I hope they enjoy our cholesterol and HBP meds. Needless to say we'll never stay at an IHG property again.