Hôtel Mercure Cavaillon

Service: Guests consistently praise the attentive and professional staff, who are welcoming, friendly, and accommodating. The service is highly regarded, contributing to a pleasant atmosphere throughout the hotel.(based on 1 review)

Was expecting significantly better from a 4 star hotel. There were huge cobwebs in the corners of the rooms, the shelves in the wardrobe were covered in dust, the shower head was mouldy and the inside of the mini-fridge was also moudly. We asked for a different room, which was slightly better but still had similar cleanliness issues. One night we arrived back to the hotel around 4 am and found the main gates closed and nobody answering the door bell. We tried to call the reception's phone number which seemed to be off service as well. Eventually someone came by who also tried to enter and was willing to climb over the fence to alert someone at the reception to open the gates. When we entered the reception nobody was around to explain the situation.