Domaine de Verchant & Spa - Relais & Châteaux

Location: The hotel is conveniently located near Montpellier's city center, making it easily accessible by car or taxi. Guests appreciate its proximity to local attractions and the serene atmosphere just outside the bustling city.(based on 1 review)

The pool service was less attentive than it should have been. Everything else was fantastic.

My partner and I stayed in a Double Room with Pool at Maison Verchant for our honeymoon, and while the hotel's setting is beautiful if approached from the right direction, we were consistently let down by the service and amenities. Our stay was unfortunately defined by a feeling of being unwelcome and a lack of clear communication. The issues began immediately, with no parking spaces available at Maison Verchant on our arrival. Once we'd carried our luggage across to our room, we thought we'd try our personal "heated pool" that came with our room , but it was so cold it was unusable; in fact, it was colder than the Nordic ice bath in the outdoor spa opposite, which was luke warm and unmaintained. The pool area also seemed neglected and would have benefited from a jet wash - photo attached. When we then tried to use the main shared pool, we were turned away for not having a reservation, a requirement we were never told about, even though the pool area was completely empty. This experience was repeated at the hotel's restaurant. When we tried to dine there, we were again asked for a reservation and told the restaurant was fully booked. It seems very unusual for a hotel to not be able to accommodate its own guests, and the way we were questioned gave the impression that we were in fact just not welcome. We didn't argue with staff during these moments of our stay, as I would not have felt comfortable being somewhere that I was not welcome, and we were trying to enjoy our honeymoon. However the level of service was so poor that we did express this on checkout, but we were just told to wait for a manager, who after 30 mins had still not come. Overall, we were extremely disappointed and it's quite obviously somewhere we would never return to or recommend.