Borgotufi Albergo Diffuso

Hotel shot to fame thanks to a featured on the famous show "4 Hotel," has made headlines—but not for the right reasons. We all know that when a big opportunity arises, we put our best foot forward. But such a stark contrast between what’s shown on TV and what’s actually offered to guests later reeks of mediocrity. First, applause for the restoration work reviving this borgo (historic village) into a "diffused hotel" in a challenging-to-promote area of Italy. The idea and effort are first-class, but guest management is third-world. We booked a quadruple room (€308 for 2 nights, breakfast included)—a high price for the area, but understandable. You’d expect to feel "pampered and cared for." Instead: Room access: Steep steps (we carried the stroller with our 5-month-old inside; our 3-year-old walked). Outdated room: Rustic ≠ neglected. The "sofa bed" for our child was by the entrance, where cold air seeped through unsealed gaps. Uncomfortable bedding: A 17th-century-style sofa bed with a thin mattress and protruding metal bars. We used blankets from our car to pad it. No crib sheets, just a bare mattress. Tiny, ancient TV (non-functional despite advertised Sky service). Insects everywhere (small cockroaches, spiders) on our child’s bed and seating area. Broken heaters! Reported immediately, but "too late to fix" (10 PM). No resolution until Night 2—and only partial. One night of freezing with a baby and toddler, surrounded by bugs. All documented. Their excuse? "It’s a rustic structure." My reply: *"But with 5-star resort prices!"* Indifference followed. Room details: Spacious but overly rustic. Mini-fridge (90s era), barely any kitchenware. Bathroom: Camping-style plastic shower (Balkans, 90s vibe), oddly high toilet seat (unnatural even at 188cm tall). Minimal toiletries (just shampoo/body wash). Freezing cold. Breakfast: Compare the "4 Hotel" episode to reality—false advertising, but we’ll overlook it (post-COVID, October). Limited buffet but decent quality. Kudos to Valentina, the only empathetic, professional staff member. Spa: Nice but overlooks a parking lot. Paid extra; cramped changing rooms. Missed potential. Final insult: No apologies, discounts, or empathy. The manager avoided us, radiating embarrassment but zero accountability. Verdict: Beautiful location, admirable borgo revival. But management is stuck in a "pastoral Molise fantasy"—if you’re a shepherd (noble work!), don’t pretend to run a luxury resort. Lacking empathy, education, and humility. L'hôtel a fait la une des journaux grâce à l'émission '4 Hôtels'.... fait parler de lui… en mal. On sait tous que pour les grandes occasions, on fait tout pour briller. Mais un tel écart entre la télé et la réalité clientèle sent la médiocrité. D’abord, bravo pour la restauration de ce bourg en "hôtel dispersé" dans une région italienne difficile à promouvoir. L’idée est top, mais la gestion clientèle est du tiers-monde. Nous avions réservé une quadruple (308€ pour 2 n