Hôtel les Roches Blanches Cassis

No need to dwell on what’s already flawless: the unbeatable location, the genuine warmth of the staff (special thanks to Célia, Pauline, Romain and the entire concierge team, and others), and the impeccable cleanliness. Yet, given the hotel’s category, ambition, and price point, I was expecting absolute perfection. Instead, over just two days, I encountered several issues: The washbasin in the WC was completely clogged (is this not checked by housekeeping?). The in-suite telephone handset was out of order — calls could only be made on speakerphone, with several buttons apparently broken. The laundry service didn’t fulfill my order correctly — items requested “folded” came back on hangers, and a billing error charged €45 for a pair of socks instead of €4.50. At the Belles Canailles restaurant, the wine I ordered was unavailable, and service was excessively slow. Some bathroom amenities were not replenished. Each time I reported a problem, the staff handled it graciously and offered compensation — thanks to them — but these issues simply shouldn’t arise, especially not in this quantity. As for the “Belles Canailles” suite itself, the bathroom ventilation was insufficient: the mirrors fogged up completely after a shower. In a hotel of this standing, one expects either an efficient extractor fan or heated, anti-fog mirrors. The suite’s layout also puzzled me: there is no door between the first living/sleeping area and the corridor leading to the WC and bathroom. Adding one would give much better privacy for guests in that room, especially when sharing with the second bedroom. In a two-bedroom suite, full independence between the rooms should be the norm. Finally, the automated pre-arrival messages from the hotel contradicted arrangements we had already made directly, creating some confusion. Nothing catastrophic, of course — but at this level of luxury, it’s a pity not to deliver entirely on the promise of perfection. It felt so close… yet just out of reach

Awful, loud noise Complaints treated with disdain Really not worth the cost, and no sleep from music blaring Poor local residents too