C-Hotel & Spa

Guests praise the cleanliness, amenities, and personalized service. The hotel's convenient location and exceptional dining options receive consistent accolades. However, no disadvantages were mentioned.

As a Lifetime Platinum Bonvoy member with 999 nights in Marriott properties around the world, I intuitively knew from the moment I checked in after a LONG day of travel that I had in fact entered a Zen Zone, but in hindsight that was only foreshadowing for what was an incredible stay. C | Hotel & Spa is genuinely a full service private boutique family run hotel and spa with an incredible attention to detail and deliverables. With Maurizio I felt like I was checking into a private villa with my personalized concierge. Upon entering the quiet and clean rooms with premium amenities with a personalized hand written greeting note from one of the family members with some artesian treats from their in-house Bakery Cafe which is great for a mid afternoon cappuccino. The pastries are amazing, which are also part of the hotel restaurant where they serve an amazing gourmet breakfast with personalized service, but after my long day of travel on arrival day I dined in and Max “The Maestro” delivered a dining experience that made me feel he was my own private butler. A definite must. In fact it was so good I dined more than once during my stay which was fitting as the energy of the property is so calming, rejuvenating and revitalizing which brings me to my last incredibly memorable experience. C | Hotel and Spa has a really nice fully equipped private gym with premium fitness equipment and a comfortable garden views that is open 24/7, but with so much history with Marriott properties, as an adjunct but completely separate space they have a private spa that offers a Turkish Bath, a Hydrotherapy Plunge, and a cool and revitalized Kniepp water feature outdoors, and a most unexpected tray with complimentary bottled mineral water, fresh squeezed juice, a bowl of fruit, and or course a soothing tea. Wow! Private because you can book the spa as a private zen zone that is exclusively for the use of you (and your partner). An incredible setting that can easily rekindle one’s spirit and soul. Although it was a little on the cool side, being the time of year but they also have a roof top pool / lounge area that looks onto the mountains in the distance. All in all a great retreat to relax, breathe and grow….just book it and go. An incredible experience!

In a sentence, my experience at the hotel was more Ryan Air than minimalist luxury. While the aesthetic of the property is a matter of personal preference, the service was simply shocking. I spend a considerable portion of my year in hotels in this price range, and almost alway find that the staff (and the policy under which it operates) does its best to avoid saying "no" - not here. For starters, having booked through Marriott Design Hotels, my Bonvoy Platinum status was not enough to avoid the following costs: Breakfast: €35/Person 1-Hour Spa Access: €25/Person Late Checkout: €100 While I certainly wasn't thrilled with the added costs, my jaw didn't quite drop until I was asked to pay €4 for a shaving kit while checking out. In well over 100 hotel nights a year across brands, even at 2* hotels, I can't remember being asked to pay for a (substandard, no less) shaving kit. The nonchalance with which the manager stated "When you ask for something in a hotel, you pay for it" captured the essence of this property better than I ever could. When you say jump, they tell you how much it costs. The only recognition of my status was an "upgrade" to a Superior Garden View Room, which was hard to differentiate from the standard room. Given that there were only two other cars in the hotel parking, and that the manager and security guard (as there is no hotel staff over night) were the only other humans we saw during our stay, I can't say that it was for lack of space. When my girlfriend and I pulled into the parking lot after dinner (around 23:00) the security guard asked what we were doing, to which we responded that we were guests - not satisfied, he then asked "both of you?" I'm no master of innuendo, but I wasn't impressed with his question. In search of a relaxing countryside retreat without the weekend crowds around Lago di Como, I instead found an unfriendly operation seeking to nickel and dime me at every turn. Indeed, as I continue to expand my global STR portfolio, my time at the C-Hotel and Spa will serve as an example for the managers that I employ on how NOT to treat guests.