Decameron Barú - All Inclusive

I have visited Decameron in Cartagena and San Andrés, it was many years ago but the experience was exceptional, that's why I decided to visit Decameron Baru. First of all, the quality of the drinks and meals was very mediocre. They didn’t even offer a variety of tropical fruits. It’s ridiculous, this is Colombia we have the best tropical fruits and they are so cheap. The opening hours of the buffet are very limited. You practically will go hungry if you miss it, since it’s the only available option. Decameron offers 3 specialty restaurants , but you need to make reservations in advance. Even the online system to make reservations needs improvement and you can only make one reservation per day. The restaurants are completely open, without AC, menu options are very scarce, only 3 per each course. And nothing worth your time trying to secure a reservation. I agree with others customers reviews who point out that people who haven’t been able to experience the “all inclusive concept” think that this is a wonderful all inclusive experience. Believe me, you are wasting your money here. Only two positive aspects: the warmth and kindness of all the staff and the comfort and beauty of the hotel and the rooms. Many aspects can be improved with reasonable changes such as being able to return beach towels in the same place where they are collected. It doesn't make sense to have to go up to the pool to return them. I understand that due to the topography of the place stairs are needed everywhere but for that same reason it should be made easier for the guest how to move to the different areas of the hotel. Check-in was a long process that did not take people with disabilities into consideration. In my personal case, I have a minor son with autism. I paid for early check in thinking of being able to access my room early, and it only served to consume lunch and drinks. Another aspect that seemed unfair to me is that they don't let you make reservations in the restaurants for the first night of the hotel, they force you to go to the buffet. They fully charge for a night of hotel and services but limit the services they offer. While waiting to be called to receive my room key ( it felt like waiting at DMV ) I was able to talk to a couple of older guests, they told us that they are used to losing two days: the day they arrive an the day they leave. Finally, it is unprofessional to use false promises to attract guests to the membership program. They promised us a free vacation just to listen to the talk "without any commitment". I'm still waiting for the promised courtesy in my email. Then I found out that it's usual practice to cheat like that. I have lived in the United States for more than 20 years and I have had the opportunity to travel inside and outside the USA, we have also taken many cruises so I feel with enough authority to objectively criticize their services. I have also heard those talks about membership programs and they always fulfill the promis

A beautiful clean friendly hotel in a stunning setting, great pools and beach area with friendly happy staff. Pools were so clean and well maintained along with seating areas. Food was great in buffet and ate in the Italian. Rooms lovely spacious and amazing views I read some of the negative comments before coming and I have to say ignore them and enjoy it I don’t know why people have given it such a low rating we had a lovely time.

One cannot expect anything better than SPECTACULAR! Their motto is to satisfy in every detail, we were accompanied by friends and family who were all Wowed by the facilities, the quality of the food, the environment, the entertainment, the pool like feel of the beach and the employees spirit; it was overall an amazing and unforgettable experience, one to repeat!

We went with two other couples for our first experience in Colombia. We stayed in the Ocean Front rooms with the upgrades, which was great for us. The room was clean and spacious and had a lovely sized balcony. Hot water took a bit to reach the shower-about 5 minutes-, but when it came through, it was lovely and hot. Every room offers a lovely view of the ocean and a beautiful sunset. The shower heads are the 'rain shower' type, which can make rinsing long hair a challenge, but otherwise fine. Our fridge was resupplied each day without issue, but friends on the other end had issues with their bar fridge being restocked daily. We received clean towels each day, no issues with the cleanliness on any day. Zero issues with bugs in our room as well. Big closet for storage and large bathroom counter space. The food was good, we had no issues eating three meals a day that were very good. We utilized the buffet, the beach restaurant, the upgrade restaurant and the a la cartes. They were Seafood, Asian and Italian. The food was great at all of them, but the Italian restaurant was serving us faster than we could eat what was in front of us. The buffet always had fresh fruit available and breakfast had pancakes, french toast, omelettes and eggs and rotated through other hot items each day. The really do a great job in the buffet, and the staff were super friendly. We used the pool in the upgraded section, the bar was fully stocked and the pool area was clean. I like that the pools are all sectioned off. The beach is large and lovely, you can see plenty just snorkelling through that area. We had to be super early for beach chairs (there were 6 of us), but we always had a spot each day. Beach bar and bathrooms were easily accessed. The beach could use a good raking, there are alot of shells and coral pieces washed up, but the beach water is not rocky. The only issue with the beach is the jet-skiers and boats that are constantly travelling the line of the buoys, so snorkeling should be done earlier in the day, before they stir up the water. It's also annoying because they're loud. We would have loved a spot to get early morning coffee, before the buffet opens, but there were no real options. Lots of stairs here, so be prepared. The front desk offers 24 hour cash exchange at a fair exchange rate. There are signs about the racoons, birds and iguanas-the raccoons are quite docile overall-but they will steal your food if you let them. But if you clap your hands, they run away. They are not aggressive, but they are always hungry. The iguanas are everywhere and so fun to watch as they climb the trees, scoot across the grass or sit in the bushes. The resort dogs-there are 5 or so that we saw each day. We learned that people will abandon their dogs near the resorts, which is sad. They are dropped in a place that they are unfamiliar with and surrounded by people they don't know. For the most part, the dogs we encountered were super friendl

My partner and I had massages at Hotel Decameron Barú. We had an amazing experience! Maria Christina and Yadira gave us the Bambú and Coco massages. They were so professional and we walked away feeling relaxed and refreshed. We highly recommend!!