Plum Serviced Apartments Carlton
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Plum Serviced Apartments Carlton

528 Swanston Street, Carlton, Victoria, 3000, Australia
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hotel overview picture
Amenities
Private parking
Luggage storage
Wi-Fi in public areasFree
Front desk (limited hours)
Concierge service
English
No smoking in public areas
Elevator
All amenities
Property Description
Located in Melbourne (Carlton), Plum Carlton Serviced Apartments is within a 10-minute walk of Melbourne Central and Queen Victoria Market. This hotel is 0.3 mi (0.5 km) from University of Melbourne and 0.7 mi (1.2 km) from Bourke Street Mall.
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6.5/10
Cleanliness6.5
Amenities6.5
Location6.5
Service6.5
All 28 reviews
Surroundings
Metro: Melbourne Central
(760m)
Metro: Flagstaff
(1.3 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe Apartment

1 queen bed
Has window
Non-smoking
Hot water (24 hours)
Curtains
Room Details
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One-Bedroom Apartment

1 queen bed
Non-smoking
Air conditioning
Private bathroom
TV
Shower
Room Details
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Studio Apartment

1 double bed
Has window
Non-smoking
Air conditioning
Private bathroom
TV
Shower
Room Details
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Deluxe Suite

1 bedroom: 1 queen bed | 1 living room
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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Guest Reviews

6.5/10
28 reviews
Verified Reviews
  • Cleanliness6.5
  • Amenities6.5
  • Location6.5
  • Service6.5
Average for similar properties in Carlton
Most Mentioned
M‍5‍5‍8‍2‍9‍*‍*‍*‍*
May 21, 2023
還挺不錯的,服務業很好,房間也很大,前台是兩個國外的女生説的英語,不過我英語不好,也可以交流吧…… 總言衹就是還不錯啦,嗯。
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 25, 2024
Don’t bother. Sure the location is great but the rooms are average at best and the service is even worse They don’t carry spare keys, or at least they tell you then don’t so they can charge you $300 for a locksmith They are arrogant, rude and the after hours service line is non existent The management is totally and utterly useless and utter scum just looking to do the bare minimum and scam you wherever possible.
J‍o‍h‍n
October 13, 2024
Booked into Carlton where I needed to stay Moved at late notice to north Melbourne Not what I wanted - no staff at this location. Room had terrible smell, air conditioning noisy had to turn off, fridge not working Shower not clean lots of mould
Z‍a‍n‍e
October 10, 2024
There where nice under the fridge, disgusting and the dishwasher didn't work, it smelt like it had sat there with water in it for months. Disgusting and not even close to a premium room.
T‍i‍a
September 21, 2024
Apartment was dirty upon checkin, hair on bathroom walls and kitchen utensils not washed. Smelled horrible too. For a week stay not enough toilet roll provided, the fan extractor for cooking didn’t work and no fan in bathroom so steam and smells from cooking and showering lingered. One window didn’t stay open too as was broken.
J‍i‍l‍l‍i‍a‍n
August 14, 2024
Misdescribed as serviced apartment. Better described as a smelly rundown student apartment.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 6, 2024
Beware of booking with this apartment complex! My experience was incredibly frustrating and unprofessional. On the morning of my booking, they suddenly tried to move me to the North Melbourne complex, much further from Melbourne CBD, citing an electric fault in the building I originally booked. This last-minute change caused immense stress as I had specifically chosen this location for an appointment. When I confronted the manager about this sudden change, they nonchalantly and all of a sudden assured me I could stay in the original building after all, contradicting their earlier insistence. This inconsistency raises serious concerns about their honesty and integrity. Moreover, the alternative complex they tried to move me to had abysmal reviews and was noticeably less well-maintained and cheaper. It felt like they were trying to push me to a lower-quality option under false pretenses, making up lies to get me to move to their other building. The way they handled the situation suggests an extreme lack of transparency disregard for customer satisfaction. I've also noticed the only 5 star reviews on google recently are from the same person, and sounds like the owner trying to make up for everyone else's negative reviews. Don't fall victim to this deceptive practice like Plum Serviced Apartments!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 23, 2024
*Comfortable and warm *Great price *TV wasn't working and attached poorly to the wall *Bathroom was dirty, including someone's fingernail on the floor *Towels weren't replaced and bathroom floor remained wet *Towels weren't replaced *Assistance via mobile number was sporadic *Parking was difficult to organise *Key lockbox was difficult to locate *Reception wasn't attended to during advertised hours
R‍a‍y
March 30, 2024
Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.

Services & Amenities

Restaurant
Restaurant
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking, and Charge, AU$25.00 (approx. KRW 23,760) Daily. Reservation needed.
Front desk services
Languages spoken
Public areas
Cleaning services
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–06:00 the next day
Check-out: Before 10:00

Front desk hours: [Mon-Sun]08:30–17:30

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of AU$300.00 (approx. KRW 285,112) is charged.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Number of Rooms: 43
Phone:+61-3-86115600
Located in Melbourne (Carlton), Plum Carlton Serviced Apartments is within a 10-minute walk of Melbourne Central and Queen Victoria Market. This hotel is 0.3 mi (0.5 km) from University of Melbourne and 0.7 mi (1.2 km) from Bourke Street Mall.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Satisfy your appetite at the hotel's coffee shop/cafe.

Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 43 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Frequently Asked Questions

What’s the cancellation policy at Plum Serviced Apartments Carlton?

The cancellation policy at Plum Serviced Apartments Carlton depends on your room type and booking terms.

What are the check-in and check-out times at Plum Serviced Apartments Carlton?

Check-in at Plum Serviced Apartments Carlton starts from 14:00-06:00, and the standard check-out time is by 10:00.

Is breakfast available at Plum Serviced Apartments Carlton?

No, Plum Serviced Apartments Carlton doesn't provide breakfast.

Are pets allowed at Plum Serviced Apartments Carlton?

No, pets are not allowed at Plum Serviced Apartments Carlton.

Does Plum Serviced Apartments Carlton have a restaurant on-site?

No, Plum Serviced Apartments Carlton does not have an on-site restaurant.

How do I get to Plum Serviced Apartments Carlton from the nearest airport?

The nearest airport is Essendon Airport, located about about 26 mins from hotel by car (17.8 km) away.

About This Property

Nearest AirportEssendon Airport
Distance to Airport17.79KM
Nearest Train StationMelbourne Central Railway Station
Distance to Train Station0.74KM
Nearest Subway StationMelbourne Central
Distance to Subway Station0.76KM
Hotel Star Rating3