Sheraton Carlsbad Resort & Spa

Location: The hotel is highly praised for its proximity to Legoland, making it convenient for families. Guests appreciated the private entrance to the park and the general accessibility of the location.

My son and his kids have been here before and enjoyed their stay. It was completely different this time. They are currently adding on and remodeling. It won’t be done until sometime next year. Everything is closed, no lobby, pool, bar, restaurant…. They don’t tell you any of this before you get there. You must go next door and check in at the Westin. They kept saying that we could use all of the Westin facilities. However the Westin does not have a water slide or pool bar. That is one of the main reasons that we selected the Sheraton. The kids wanted the water slide and we wanted food and drinks at the pool. They did tell us that they had an agreement with the Hilton vacation club across the street. We asked if we needed any pass. They told us no at that we could just use our room card. When we got there our room key would not get us through the security gates. When I got to my room I noticed that there was a hole in the ceiling where the smoke alarm should have been. I asked to speak to the manager to discuss the lack of a smoke alarm (it was probably a violation of the local fire codes to rent a room without a smoke detector) and our disappointment about all of the facilities being shut down. She apologized and said that she would give us a room credit plus 50,000 Marriott Bonvoy Points. When I checked out there was no room credit. I discussed with the desk clerk and he said that he would take me at my word about the credit but that the manager would meet to issue the points so he would leave her a message. She originally said that it would take about 5 days for the points to show up. It has been 2 weeks and no points. Not only do they deceive you by not informing you that all the facilities are closed before you book the room and drive 4 hours they also don’t follow through with their promise to make things right.

Such comfy mattresses! Very hospitable staff! Super friendly and accommodating!! 100% would recommend!! Awesome that you can use the pool at the shared property Westin Hotel! The pool was the perfect temperature and pristinely clean! Plenty of towels