The Westin Carlsbad Resort & Spa

Great and easy to book via trip.com. Good property but it’s a resort thus there’s resort fee and check out is subject to availability despite Bonvoy membership. Also note that we booked breakfast with the room but turned out we only have a daily breakfast credit of $44 which doesn’t quite make sense to us. Average single breakfast item on the menu is like $15-$18 and excludes coffee or drinks. Still need to top up at the end. Not great on that point. Otherwise great stay!

Nice stay, checking in was fast and efficient. Some glitches like the elevator out of service for a few hours and the mini fridge accumulated a lot of ice inside, but livable. Nice pool, great fireplaces, and plenty of parking directly across the street (look for the yellow gate arm that says "gate opens automatically." The parking lot is shared with the other hotels so that's a bit confusing without a sign, but I asked the front desk during check in while parked right outside.

I have stayed at multiple Westin locations before; however, this was my first time at the Carlsbad location. On the first night of check-in, Sunday, June 22nd, everything went well, I got in late, so I went to have a drink then to bed. The next morning, I noticed a couple of bumps on my right fingers and hand. I didn't think anything of it and just thought it might be just some mosquito bites. So, after work I came back to the room, changed and lounged around the pool area. Went to bed and woke up to multiple bumps on the back of my neck, shoulder and left leg. I decided to google about the bumps on my body, and it suggests that they are from bed bugs. The rest of the week I keep finding more and more bite marks on my body. I decided to go out and buy anti-itch cream to help with the irritations. When I checked out on Friday, June 27th, the clerk asked me how my stay was. I told her that everything was great except that I was getting bitten by bedbugs during my stay. She felt so sorry that it happened and asked if I would like to make an incident report. So, I agreed, and she took down all of my information including my personal phone number. She also took pictures of the various bite marks on my body. She assured me that the incident report would be given to a third party to investigate the situation, and they would be following up with me as soon as possible. Weeks went by and I have not heard anything back from them. I decided to call the resort on Monday, July 7th and ask if they have any updates about my incident. The clerk that answered the phone could not give me an answer but told me that she would relay the message to the director, Colton. She took down my personal phone number and said that he would call me back shortly. A few hours went by, and I still have not heard from him. I called back and a different clerk told me the same thing, and I still have not heard anything back.

Incredible views, weather and food at 20Twenty restaurant! Staff very accommodating and pleasant.... Front Desk and Valet were excellent and welcoming! We have found our new Summer Beach destination and it's the Westin Resort at Carlsbad! Truly a wonderful location and experience!