Homewood Suites by Hilton Carlsbad-North San Diego County

Satisfied with stay

Disappointing Stay After Years of Loyalty We’ve been staying at this Homewood Suites for the past four years, but this recent visit was by far the worst experience we’ve had. First, when we arrived at 4 PM for check-in, we were told our room wasn’t ready—not because it hadn’t been cleaned, but because it hadn’t been “punched.” The front desk even admitted the room had been cleaned earlier that morning. This was incredibly frustrating after a long day of travel. Second, there was no mention during the booking process that the hotel was undergoing renovations. The back parking lot was filled with large storage containers, leaving fewer spaces for guests. This meant a long walk to our room at night, which was especially difficult with a sleepy four-year-old. Third, our room had visible mildew on the bathroom ceiling, and the HVAC unit made a loud squealing noise throughout our stay. When we reported it, the onsite maintenance person told us it couldn’t be fixed because “it’s old,” and the hotel was fully booked, so we couldn’t be moved to another room. Fourth, the elevator broke down on the evening of July 3rd—during a sold-out holiday weekend. It didn’t seem like there was any attempt to get it repaired quickly, which likely impacted a lot of other guests as well. Lastly, we had to report an individual who was sleeping in the hallway on the third floor. This raised serious safety concerns and made us question the overall management of the property. We’ve always enjoyed this hotel in the past, but this experience left us very disappointed. I hope management takes these issues seriously, as this stay did not live up to the Hilton standard we’ve come to expect.

Staff very friendly all the ay from check-in to the breakfast staff . We enjoyed our stayed

Good as always but needs updating We’ve stayed here for years when we visit Carlsbad. The staff and service was excellent, pool clean and heated, good breakfast buffet and basically a good value. However the condition has aged and definitely needs an upgrade ie carpets, furniture, etc.

Simple Roomy Clean Stay In Carlsbad Convenient for the place I needed to be for business trip. Great place. Nice breakfast. Nice staff.