Cornerways Guest House

Our party of 6 (3 couples) arrived after completing the first part of the Hadrians Wall walk (26km). Three en-suite rooms had been booked several months previously and payment had been made some time in advance of our trip. Our ‘hostess’, Adele, was immediately thrown into disarray because she had ‘not expected us all to arrive all at once!?! As we removed our boots she said that she still required payment for one of the rooms. She was shown the payment note from the bank account from which the payment had been sent. She spent the next twenty minutes trying to find the payment on her computer system whilst keeping us waiting in the hallway. She did not find it but finally agreed that it could be sorted out the following morning and we were given the keys to our rooms. My husband and I were in room 8, although we knew we should have had room 9 as per our booking. This was on the top floor The room was small with a sloping ceiling and had no en-suite, as had been booked but was otherwise adequate. We went back downstairs to speak to Adele about lack of en-suite and she immediately apologised and gave us the keys for room 9, which had an en-suite. Back upstairs and my husband opened the door to room 9 …. to find a couple lying on the bed! Back downstairs to see Adele who seemed unable to explain the mix-up. She gave us back the room 8 key again and assured us that we had ‘exclusive’ use of a bathroom along the corridor. She also asked us ‘please’ not to give her a bad review! We set off again to room 8, feeling that we didn’t actually have a choice. Back upstairs, the room 9 occupants (who had by this time composed themselves) offered to swap rooms with us. We declined saying it was ok because we had exclusive use of the bathroom along the corridor……this was when we discovered that the couple’s adult son in room 10 also had exclusive use of the same bathroom!! We decided that since there was actually no alternative, we would just have to accept this. Next morning we went down for breakfast to be met by Adele telling us that she hadn’t expected all the guests to arrive for breakfast at the same time and that she only had two hands! In the breakfast room, there was a limited choice of cereals, there was no milk other than a carton of oat milk and the tea/coffee which was in thermos jugs was only luke-warm. As we waited for the cooked breakfasts (ordered the previous evening) to arrive, Adele came into the room waving all the breakfast order sheets and asked how she was supposed to know what time people would come down for breakfast when no one had told her. She then threw the sheets on the table in front of one of our party repeating her question. The member of our party who had been ‘presented’ with the sheets proceeded to point out where we had all written the time (8am) that we had requested breakfast! Adele lifted the sheets and left the room. We did not see her again. Eventually, her husband, slowly, began se

An interesting stay, gorgeous house. Unfortunately when we arrived the host said she was normally behind the scenes and two of her staff were not there due to a family emergency. The two days we were there, our breakfast orders had gone missing therefore made breakfast delayed resulting in us rushing to get to an important event. Unfortunately again the second morning, the host said she had had a catastrophic night with a customer dying in the night (?!) not sure why we needed to know that. Due to breakfast being messed around she did try to give us some money, which we did not take. The rooms were a good size, however my TV kept turning itself on during the night and the macerator toilet making a noise every 15mins so did not sleep very well. Otherwise, very central and was given a parking permit to park nearby!

Distance from railway station was not .5 km but much further. Dragging a suitcase that distance over uneven cobble stones was very hard. The amount of stairs that have to be climbed was a lot for a person of limited mobility and there was no staff help in taking the luggage up them. The breakfast was great and the room was lovely and quaint. I would recommend the property to others as long as you can do the stairs!