Prestige Oceanfront Resort, WorldHotels Luxury

"The environment is very beautiful"

Fairmont Empress Hotel

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

The Westin Bear Mountain Golf Resort & Spa, Victoria

"It is very convenient to come here to play golf. The golf course and hotel are well maintained, the environment is very beautiful, the service is warm, and the meals are fresh and delicious."

Rosemead House

"The room decoration is very good, the style is elegant, personally like it, although it is niche, but the health is good, the breakfast is also great, the external construction site affects the experience of entering and leaving, parking charges, and the construction site must be passed."

Royal Scot Hotel & Suites

"The hotel is in a very good location, right next to the Parliament Building. The room facilities are a bit old, but that's OK for the price. The room is big."

Quality Inn Downtown Inner Harbour

"The hotel front desk staff were incredibly friendly, making my stay pleasant! While not particularly clean, it felt a bit dated. However, it was still clean. There was no body wash, just basic soap, shampoo, and conditioner. The location was excellent! Victoria Inner Harbor, Parliament House, and the hot spots behind them were all within a 10-minute walk, making it easy to visit restaurants, bars, and cafes and then return home. There are also numerous bus stops nearby, and Beacon Hill Park is within walking distance or by bus! I highly recommend it."

Poets Cove Resort & Spa

"Great view from the room. Nice hot tub & pool area."

Brentwood Bay Resort - Adults-Only (16+)

"The brand is not good, the star rating is too high, the surroundings are average, the quality is at most three and a half stars"

Victoria Marriott Inner Harbour

"It's right inside the airport terminal. It's really convenient. The service is excellent. The room facilities are also very good. It's very suitable for transit."

Delta Hotels Victoria Ocean Pointe Resort

"Free upgrade for me, great! Thank you! Is it because my membership level is too high?"

Amante Luxury B&B

Huntingdon Hotel and Suites

"Close to residential areas, very beautiful manor environment. Highly recommended! Was upgraded to a loft room, although there are plenty of options nearby, but it had a kitchenette which suited my needs. The staff are very warm and there is Nestle capsule coffee in the room, which is a good choice. The only downside is that if you have luggage, it's about 10-15 minutes away from the main transfer station."