Best Capital Hotels

"It is not suitable for a family with kids. There is no bathtub. It is not really clean in bathroom. The indoor swimming pool is small."

"This hotel is a bit dated, but the service is excellent. The front desk has a list of nearby international restaurants. I asked the Korean receptionist, and she recommended a Korean restaurant that was delicious. 😋…it was very helpful. 👍 The rooms don't have air conditioning; they only have fans. Also, some of the dishes in the kitchen weren't cleaned properly and felt sticky."

"Pros: 1. The hotel's location right by the Inner Harbour is convenient for visiting several nearby attractions. 2. The front desk staff were very enthusiastic and gave us detailed information about the hotel's entertainment and dining facilities, as well as local sights. Knowing we were driving, they also informed us about parking (even though there's a charge). 3. The beds were comfortable. Cons: 1. Due to the hotel's age, the bathroom only has a bathtub, no separate shower. They've installed two glass panels to act as a splash guard, but there's a large gap between them, which means shower water still wets the entire bathroom floor. 2. The windows in the rooms facing the street aren't double-glazed, so the noise from passing vehicles at night is very loud. At over 4000 a night, the value for money is extremely low."

"The hotel room and hotel was great - overall a good one night stay. Front desk and staff seemed like they hated being there and the least enthusiastic staff I’ve encountered over my stay in Vancouver island."

"Place is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night."

"The location makes traveling by car convenient, yet the surrounding is quiet enough for us to relax. The front desk is super responsive, I can make my request at any time using text messages. It’s a wonderful stay."

"5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!"

"24/7 front desk staff. Breakfast is hard boiled eggs, toast, plain yogurt, frozen blueberries, juice, oats. Dinner is rice and curry. Free beer, wine or soda. Tv, kitchen, bar, lounge area. This area is near tents and tarps where homeless people are. At the same time, it’s within a 15min walk from most attractions, e.g. harbour, royal bc museum, chinatown. 100$ damage deposit required. 10$ deposit for a lock, 10$ for towel. Dorms are smelly, poor ventilation. Curtains are dark which makes the dorm very dark throughout the day. Private lockers next to bed have a heavy sliding lock which is inconvenient and loud."

"Victoria is not big. This hotel is located in the heart of downtown, and you can basically walk everywhere. Within 10 minutes of leaving the hotel, you can see all the scenery near the Inner Harbour. There are countless high-quality restaurants. Apart from the price being a little high during peak season, there is almost no disadvantage."

"The cleanness of the room was excellent. The room had a musty smell had to go out and purchase an air freshener to help absorb the smell. I asked if they had bbq was told yes. So we went out bought a steak only to find out it is a charcoal bbq and you had to supply your own. So it was a big disappointment and put a damper on our stay. The hotel is not close to city so heading out again was not an option. If you want cleanliness it was 100%"