Hampton by Hilton Canterbury

Hampton by Hilton Canterbury Reviews

Hampton by Hilton Canterbury

7 St Margaret's St, Canterbury, CT1 2TP, United KingdomView Hotel Details
Hampton by Hilton Canterbury
Hampton by Hilton CanterburyHampton by Hilton CanterburyHampton by Hilton Canterbury
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Hampton by Hilton Canterbury Guest Reviews

4.4/5
Very Good
231 review
Verified reviews
Location4.6
Amenities4.4
Service4.3
Cleanliness4.5
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All reviews(231)
Positive reviews(225)
Reviews with photos/video(38)
Awesome rooms(35)
Friendly staff(35)
Delicious breakfast(29)
Located downtown(15)
Convenient for shopping(11)
Perfect for business trips(9)
Great value for money(8)
Comfortable bed(6)
Negative reviews(6)
Guest User
Queen Room
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Location was ideal, breakfast was great. Common areas and service was great, Ness took the time to recommend attractions and restaurants and was very polite. Rooms were clean and pleasant but would be better if they were bigger
Response from Property: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the location and that you found the hotel to be great. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
PHYO PHYO WAI YANG YING
Queen Room
Stayed in Dec 2024
Family
42 review
2.7/5
Posted on Jan 3, 2025
Ww booked 2 rooms 1 nights same category hut assigned different size room. My son got a more spacios room than us. 2nd floor / 4th floor for a family of 3 persons. This is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast
Response from Property: Dear Phyo,Thank you for taking the time to review your stay with us. We are sorry to see that you did not enjoy your stay with us. Please be assured your feedback has been passed on to our management team.We hope to see you again in the future. Kind regards,Front Desk Team Hampton by Hilton Canterbury
PHYO PHYO WAI YANG YING
Accessible Queen Room
Stayed in Dec 2024
Family
42 review
3.0/5
Posted on Jan 3, 2025
This is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast .
Response from Property: Dear Phyo, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and our location. We always aim to provide the best service available to our amazing guests.We hope to see you again soon.Kind regards,The Front Desk Team | HBH Canterbury
KA HEI
Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The overall stay was quite good, with reasonable price. The breakfast provided were also good!
Response from Property: Dear Ka Hei, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and our location. We always aim to provide the best service available to our amazing guests and we hope we managed this during your stay. We are glad to see that you enjoyed the breakfast service and we will pass your feedback to our team. We hope to see you again soon. Kind regards, The Front Desk Team | HBH Canterbury
KJ Robson
Queen Room with View
Stayed in Sep 2024
Couples
1 review
4.5/5
Great
Posted on Oct 18, 2024
Room 336 with a view. Bed comfy and huge smart tv. Room very clean and amazing shower. Excellent stay with breakfast included.
Response from Property: Dear KJ, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and the room. We always aim to provide the best service available to our amazing guests.We hope to see you again soon.Kind regards,HBH Canterbury Team
Guest User
Queen Room with Sofa Bed
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Excellent service, the location is situated in the middle of a city. The staff is very friendly.
Response from Property: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the location and that you liked our location. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Pushpam
Queen Room
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 17, 2025
Had a fantastic experience. I would highly recommend the place. I went there with my wife. The stay was comfortable. Staff was pleasant. The hotel itself is located right in the middle of the city centre.
Response from Property: Dear Pushpam! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the hotel and location, we are indeed in the heart of Canterbury. We always aim to provide the best service available to our amazing guests and we hope we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Guest User
Accessible Queen Room
Stayed in Jan 2025
Couples
2 review
4.2/5
Very Good
Posted on Feb 21, 2025
Excellent location, really comfortable bed, staff were very welcoming
Response from Property: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the hotel and that you found the hotel to have a excellent location. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Raymond1996
Accessible Queen Room
Stayed in Feb 2024
Family
14 review
2.0/5
Posted on Apr 9, 2024
My wife and I were told when we checked into the hotel that the promotional page for the room we had booked was created by AI, which is a clear violation of consumer rights. The hotel had no windows that could be opened which was depressing. The hotel did not provide slippers and laundry bags at the very beginning and when we asked them to provide them we were told that there was only one pair of slippers and one laundry bag in the entire hotel's inventory, which is definitely ridiculous. The whole room's was clean except for the fingerprints on the spoons next to the cups and the spoons were also sticky to touch.There are stains on the floor as well.
Response from Property: Dear Raymond,Thank you for taking the time to review your stay with us. Apologies for the confusion as I can confirm our photos are not AI generated, they are all professional photos taken from when we opened. We do not provide laundry bags or slippers in the room but we do have some at reception as and when guests request them and they are always available. Unfortunately due to health and safety, our windows are unable to open. I hope this helps and we hope this does not deter you from staying with us again.Kind regards,Hampton by Hilton Canterbury
Guest User
Queen Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
An excellent hotel - central position - super clean - excellent food
Response from Property: Thank you for the amazing 5* review! We're delighted to hear you enjoyed your time spent with us in Canterbury, central location and good service! We look forward to having you with us again in the near future.Kind regards,Front Desk TeamHampton by Hilton Canterbury
Guest User
Queen Room
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Very good location. We stayed during the Christmas. Staff are very kind, communal area are spacious, breakfast is great!
6/7
Response from Property: Thank you for the amazing 5* review! We're delighted to hear you enjoyed your time spent with us in Canterbury! We look forward to having you with us again in the near future.Kind regards,Maisie Clarke-Smith | Reservations AgentHampton by Hilton Canterbury
Ruthle$$
Twin Room
Stayed in Sep 2024
Travel with friends
28 review
4.7/5
Amazing
Posted on Nov 4, 2024
A really good hotel in a small town, worth staying.
Response from Property: Hello!Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and we hope you enjoyed Canterbury. We always aim to provide the best service available to our amazing guests.We hope to see you again soon.Kind regards,HBH Canterbury Team
Guest User
Queen Room with View
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Location and cleanliness ⭐️⭐️⭐️⭐️⭐️
Response from Property: Thank you for the amazing 5* review! We're delighted to hear you enjoyed your time spent with us in Canterbury, central location and good service! We look forward to having you with us again in the near future.Kind regards,Front Desk TeamHampton by Hilton Canterbury
Guest User
Queen Room with View
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 4, 2024
Very clean room with massive TV. Good service at front of house and a decent complementary breakfast. What more can you ask for?
Response from Property: Thank you for the amazing 5* review! We're delighted to hear you enjoyed your time spent with us in Canterbury and that you enjoyed the room and breakfast! We look forward to having you with us again in the near future. Kind regards, Irina | Guest Service Assistant | Hampton by Hilton Canterbury
Guest User
Queen Room with Sofa Bed
Stayed in Jul 2023
Family
1 review
4.5/5
Great
Posted on Aug 29, 2023
The location is great. It's just 5 minutes walk to the Canterbury Cathedral and the high street. You can go everywhere conveniently. If u drive, parking is near the hotel which cost £16.5 overnight. The room is clean and tidy. The lobby is modern and stylish. There are lots of spaces in the lobby. My family and I enjoy much about the breakfast, there are lots of choices.
Response from Property: Thank you for the amazing review! We're delighted to hear you enjoyed your time spent with us in Canterbury! We look forward to having you with us again in the near future.Kind regards,Maisie Clarke-Smith | Reservations AgentHampton by Hilton Canterbury