Rydges Camperdown, an EVT hotel

I had a wonderful stay at this hotel! Thanks to all the staff members who helped me from the beginning to the end of my trip. Thank you so much!

The receptionist was lovely. The carpark was very badly designed. The bed was very comfy, even though I booked King rooms, our bed was only a queen. The bathroom was not cleaned well at all. There was a previous persons soap in the shower, hair stuck to the conditioner pump, one shower curtain was missing and the one remaining was dirty. The shower wall had soap scum all over it. The AC was noisy and didn't feel like it worked well at all. We couldn't adjust the fan or the temp higher than 26 degrees. The cups were not very clean. I was happy to see Equal as a sugar option. But the milk was not nice. And no complementary biscuits? Check out 11am is appreciated :)

1.The bed on one side,felt like it had a broken spring because it was like sinking into a bean bag. Not good. 2.The bathroom had a terrible smell coming from the drain in the shower,it was bad enough we had to call reception to come n try n sort it out,the staff did a quick fix,but it was not ideal,they did offer to move us to another room,but we had unpacked and settled in.we just opened a window and tried to get fresh air through the room. 3. The fire alarm went off for a short time and we were told to wait for further instructions,still waiting and we checked out yesterday lol. We tried to ring reception from our room to find out more about the situation,no answer. So we dialled out of our room and rang Rydges and got through to them that way. 4. The day of checkout,was anytime before 11am, at 9 am I was in bed,my partner was in the bathroom,the door opens,no knock to let us know someone was at the door,the cleaner just walked in and then starts apologizing when she notices me in bed,I was NOT HAPPY. 5.Went down to the buffet breakfast,they couldn't find us/ our name n room number and had to check with reception to confirm we were booked in & paying guests before we could be seated. My partner did enjoy his bacon & eggs breakfast,the yoghurt I had was rather bland. The staff were very helpful and respectful when we needed them to be and they did give us a free breakfast to compensate But the negatives make me question whether I'd stay there again The positives are the location ( which is great ) and the helpful staff who were friendly and polite,but they can only do so much in certain situations.