Heron's Landing Hotel

Surreal. Arrived on a Saturday night 10:45 pm. The office and lobby were dark. A sign directed “press doorbell”, confusing since there was only a keypad - inside a phone had a note on it “Dial 0”. A man answered with a heavy accent and I couldn’t make sense of what he said. Presently a boy about 12 years old appeared and struggled with our reservation but finally found it. He directed us to their underground parking but did not tell us the elevator was behind an unmarked door at far end of garage. So we came back to the lobby with our luggage, which was dark again. Called the phone and was told the elevator was in the garage. After exploring we found the door, a hallway, and the elevator. What a gong show!

Hotel is budget friendly and good location so not my first stay. It's older but cleanliness is hit and miss. Found a line of empty cans left on the floor, displaying a lack of care, makes one wonder what else was missed by housekeeping. Also wonder if it has changed management, as it seems standards have dropped.

Reception gave room key which did not work. I had to sort this out with a child ( maybe 14 years old). Room had interconnecting door with food smells and loud noise coming through. Reportedly, all rooms have an interconnecting door, which is locked, but I don't know who has the key, and this issue of safety was absolutely not addressed by staff other than to say "not to worry" many times. Had to sort this with an adult who turned up eventually, who did not speak English. Finally moved to another room which still had interconnecting door (I don't know why this is not outlined on the website). Decided to leave as uncomfortable with arrangements, couldnt clarify issues with non English speaker. The following day when I spoke to a day staff manager they refused to acknowledge that this might be an issue for anyone. Just kept saying that this is their policy to not refund any money after check-in, which is actually before I even saw the room. Very Bad Experience, feeling forced to accept a situation that did not feel safe, and not able to get communication with a person who understood the issue for a female solo traveller. I do not recommend this place at all.

Good value hotel right opposite the water that included a light breakfast. The hotel is dated and shows signs of wear but it was clean and adequate for a one night stay. Underground parking was a bonus and it had an elevator right at the back of the hotel that was a bit hard to find!

Stayed over Christmas as a family of 4 whilst visiting family in the area. We stayed in a 2bed apartment which was huge and perfectly suited our needs with 2bathrooms The rooms are dated but for the price we paid we were very happy. Parking is available in the garage and also at the front of the property but there is often not enough space for all of the guests so you may need to park in the road We booked the property specifically because of the room type and it had breakfast included. The breakfast room was quite small and very crowded at times and the breakfast items did run out occasionally when busy It was disappointing that no breakfast was available on Christmas day (even though we booked and paid for breakfast in our daily rate) I appreciate that it is a holiday but I do feel that some sort of breakfast should be made available as we had paid for it. Also the breakfast times stated in the room information were from 9am but we almost missed breakfast one day as the breakfast finishes at 9am on weekdays (only holidays and weekends when it starts at 9am) Overall we had a good stay and would return - with some attention to detail this would be a great hotel and the views from our room were fantastic.

Easy access and nice location x from (rocky but beautiful) beach! Ashley at front desk very sweet. Property and rooms clean and pleasant. Covered secure parking is a great asset. (Cars only. Roof not high enuf for trucks.) We had small problem and handyman came right away and fixed it. Hallway nicely decorated with botanical prints all in matching gold frames. Our room had small but nice balcony /nice to sit outside / and sliding door to let in fresh air. Bathroom has large counter surrounding sink so you have a place to set ur needed toiletries. There is some noise from street but it seems to taper off at night so not a big problem. Pleasant to stroll on sidewalk by beach!

Very pleasant stay because of the clean, modern facilities, and the water view. The place is quiet and in a good part of town, not far from the restaurants. There is an elevator and sufficient parking. Continental breakfast includes sausage and eggs, pre-made waffles, fresh fruit, oatmeal, yogurt, etc. Only problem is that it's served at 9am on weekends and public holidays.

Loved our stay at this hotel, little dated but very clean and had everything you could want. We had a 2 bed suite which was huge - 2 bathrooms and a large living room with kitchen and dining area and great views of the ocean on the deck and could even see orca. Undercover secure parking was a bonus too. Fab hotel and would stay here again.

Staff were great—when the room we requested was unavailable, they gave us an upgrade with a kitchenette. An older complex, but clean and so comfortable, with secure underground parking available. We'll look forward to going there again.