Premier Inn Falkirk Central

Staff Service: Most users highlighted consistently friendly, helpful, and welcoming staff.

Room could be done with an update. Very disappointed about the lack of restaurant availability in the evening, only told the day before I traveled. Went to a sister hotel but not ideal as had to pay for taxi's so made trip more expensive than I hoped for. Had to move room on last day as a bee or wasp got in and they couldn't get it. Unfortunately fire alarm went off round 5.30am, it was very scary had my young niece with me so had to keep her calm. I think staff need a bit more training in how to deal with unexpected things like this.

The hotel itself is alright, but it's very poorly insulated so you can hear every door and movement. This was particularly bad on the first night, as there was some sort of altercation and a woman wailing for 10 minutes at 4am. The breakfast was beyond atrocious. On top of the fact that it takes ＞40 minutes, it was often undercooked. On day 2, virtually everything was horrible. The sausages were barely browned, the mushrooms were basically raw, the hashbrowns were undercooked and the bacon was weirdly wet. On day 3, they ran out of eggs. I don't understand how that's even possible - you know how many guests you have, surely you can get 2 eggs per person per day. To add insult to injury, when I went to get a croissant I found out they're raw on the inside (see attached). For the love of god, get some proper cook in there or stop serving breakfast. Imagine paying £11 per person per night just to be served uncooked food.