vivi0719
March 11, 2025
This is the first time I give a bad review for a service. It is discriminatory! What happened: I arrived at the hotel to check in at 15:25 in the afternoon. The front desk told me that there were no rooms available and I could only check in at 16:00. Because my hotel reservation was for check-in at 16:00, I didn’t care too much. During the check-in process, the front desk said that there were rooms available for early check-in, but it would cost 40 pounds for early check-in. This is the first time I have encountered a fee for checking in half an hour in advance! ! ! I said we didn’t need to wait until 16:00, so we rested on the sofa at the front desk. About 20 minutes later, a white family came to check in. We checked in and gave them the room card. We sat on the sofa opposite the front desk until 16:00. The front desk did not take the initiative to ask me to get the room card or contact me. Later, I took the initiative to ask for the room card when the time came! This is the first time I have encountered such an outrageous check-in service!
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