Guest User
February 1, 2025
After more than 20 years of travel experience, this is the first time I seriously give the worst review! Just hope no more travelers get scammed.
1. Hygiene:
After breakfast, three of our group of six had diarrhea.
The bed sheets didn't look like they had been changed, but there were no instructions in the room on how to contact the front desk. Plus we checked in too late and the kids were tired so they slept in their clothes.
2. Equipment:
When I took the elevator, I got stuck in it. There was no response at all when pressing the yellow alarm bell. After being locked for about a minute, the elevator door opened by itself. I walked out with weak legs and happened to meet a staff member. Asked for help on how to walk to my floor and they looked at me like I was a ***** and didn't offer any help.
You can use the swimming pool after checking out at 12 o'clock, but there are no bath towels provided! If you need bath towels, you need to rent them! Another hotel in the same building offers it for free. The cost of staying in the two hotels is similar.
3. Services:
It is 5 kilometers away from the hotel, which was originally a highlight, but the difficulty in taking taxis has become a weak point. The hotel does not have a shuttle service, and the taxi driver at the airport was unwilling to use the meter because the distance was short, and asked for $100. I called the hotel front desk for help, and the front desk said that this is the case during the Spring Festival! I was with my elderly and children, and after begging the hotel, they helped me call a taxi for 200,000 Vietnamese dong. But the fact is, I was in Vietnam from New Year's Eve to the third day of the Spring Festival. On the first day of the New Year, I took a taxi from the Havana Hotel to the Vinpearl cable car, which was also 5 kilometers, and the fare was 100,000 Vietnamese dong.
4. Cost-effectiveness:
For the same price, I stayed two nights at the Havana Hotel downtown and it was a completely different experience.
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