Jl. Sriwijaya No.38, Sapta Marga, Kec. Cakranegara, Kota Mataram, Nusa Tenggara Bar, Cakranegara, Lombok, West Nusa Tenggara, 83231, IndonesiaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
55 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.9
Service9.4
Cleanliness9.1
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All reviews(55)
Positive reviews(55)
Reviews with photos/video(18)
Awesome stay(14)
Awesome rooms(12)
Clean and tidy(10)
Delicious breakfast(9)
Great location(8)
Great service(6)
Jaykanth
Deluxe King Bed
Stayed in Jan 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Mar 4, 2025
Great location excellent customer service , hospitality and the food was delicious alot of verities of asian and western including their local food .
24hrs room service , house keeping all staffs are very friendly and helpful location city center convient to travel anyway 15 mins to the mall , even to travel to the airport was near and convient .. the spa was great too rooms are well maintained always clean nice view roof top bar was a great one
Never miss to stay at Golden Palace to visit Lombok
Would love to Thank the management and the
Manager Miss Lina, Restaurant Manager, All marketing Managers, Spa Manager Ayu /Jasmine
Importantly all STAFFS Of GOLDEN PALACE
6/7
Anggara24
Deluxe King Bed
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Aug 1, 2025
Clean,friendly staff and the food was so delicious.
Very recommended
Globehopper
Deluxe Twin Bed
Stayed in Feb 2025
Traveling with friends
25 review
8.5/10
Very Good
Posted on Mar 23, 2025
Hotel is located in the city and it’s very convenient . The reception and staffs are very efficient and friendly. Top quality services. The breakfast is amazing and can try various local dishes. Only downside is the hotel television channels are limited. Great and enjoyable stay.
Piniel
Deluxe King Bed
Stayed in Nov 2024
Family
1 review
8.0/10
Very Good
Posted on Dec 28, 2024
It was our 6th stay at this hotel. However we noticed a decline in the service level of the hotel compared to our previous stay. The restaurant food was nearly empty an hour before the breakfast closing time and this happened each morning during our stay. We never had the soap refilled so we used our own. Most of the staff no longer greet you unlike in the past most of them will greet and smile at you.
I hope these issues will be addressed properly by the management, otherwise they will lose customers as there are better competitors with similar price range in the city.
Rosta
Deluxe Twin Bed
Stayed in Nov 2024
Couple
7 review
8.0/10
Very Good
Posted on Feb 25, 2025
Spacious room and comfortable bed. Good location. Near eateries and The Epicentrum Mall.
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Traveling with friends
15 review
8.0/10
Very Good
Posted on May 31, 2024
Good location
Guest User
Deluxe King Bed
Stayed in May 2023
Business traveler
25 review
9.0/10
Great
Posted on Jun 21, 2023
Modern hotel in the downtown, good location, easy to find food . I meet a lot of government officer stay at this hotel
6/7
Guest User
Deluxe Twin Bed
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jul 13, 2025
Good breakfast
yzzzl
Deluxe King Bed
Stayed in Jul 2024
Couple
14 review
8.0/10
Very Good
Posted on Sep 8, 2024
Pretty decent stay. Breakfast is good.
masyita nahad
Deluxe Room
Stayed in Sep 2023
Business traveler
87 review
10/10
Outstanding
Posted on Oct 27, 2023
Love the breakfast! The view is amazing too. Not facing any traffic jem here 😋
Keen explorer
Deluxe King Bed
Stayed in Dec 2022
Solo traveler
29 review
6.0/10
Posted on Jan 29, 2023
A local 4-star hotel with just a so so location and service.
Location was said quiet close by many food options but there is better location than this hotel.
As for Service, I asked for the price for whole day rental for a car and front desk said someone will call me to my room but it turn out no one really call me.
Amenities just below par, towel are old. No hand or face towel, or maybe this is just the hotel standard.
The floor where I stayed, is dark and did not give good impression.
Rosnah Abubakar
Deluxe Twin Room
Stayed in Nov 2023
Traveling with friends
7 review
6.0/10
Posted on Dec 26, 2023
Good location and good food
Duke’s Trip
Deluxe King Bed
Stayed in Nov 2023
Business traveler
42 review
10/10
Outstanding
Posted on Dec 10, 2023
Worth to have a try!
Agus Sopian
Deluxe Twin Room
Stayed in Dec 2022
Business traveler
3 review
10/10
Outstanding
Posted on Feb 8, 2023
Good lah, recomended place
Guest User
Deluxe King Bed
Stayed in Mar 2025
Other
4 review
9.0/10
Great
Posted on Apr 21, 2025
Convenient location for us, price corresponds to quality, the hotel is quite old, but it does not spoil the impression. The towels were a little tired. Breakfast is good, in the local style, but everything is delicious.