The St. Regis Cairo Reviews

Picture perfect hotel, it was my first night in Cairo, and I didn't even realize at the time how good I had it. Compared to other properties, even other Marriott group properties this one is above and beyond on food and service. Location is beautiful, they awarded me early check in and late check out. As a Titanium Elite they upgraded me to a beautiful room, though I did use a suite night award for it, but it was epic. Room service was very nice, indoor pool and outdoor pool very nice. Indoor pool is amazing just beautiful, feels like your swimming somewhere very unique. The spa facilities can use also the sauna, jacuzzi (many options) overall a great hotel, and would definitely stay again in Cairo. Wish I stayed longer. I will share to all my families and friends

As soon as we checked in our suitcases, the chip relay race started. It felt like every 10 steps, so if you're not used to chips, you won't be able to keep up. The room was, so to speak, a princess room for giants. You can feel like a little kid. I felt that this hotel was more for rich and tall people than for people who want to feel rich. I was looking forward to a hair dryer, but I was a little sad to see that I was mummified. The walls are thin. Security is perfect. The strawberry juice we received as a welcome drink was unbelievably delicious. To begin with, the strawberries in Egypt are big and delicious.

The hotel service is terrible. My dry-cleaned clothes had stains on them. They insisted that I had the stains before and told me that they had told me. They asked me to check the surveillance to prove that they had told me. They never responded to my messages and deducted my laundry money. They didn't compensate me or apologize for damaging my clothes. Is this the service of a five-star hotel? They didn't respond to my messages. I'm speechless about this hotel. I've never stayed in such a hotel. The service attitude is extremely bad. It's been more than ten days and there's no response. They even accused the guest of having told me that the clothes had stains. They asked me to find evidence but they didn't respond.