DoubleTree by Hilton Cairns

DoubleTree by Hilton Cairns Reviews

DoubleTree by Hilton Cairns

121-123 Esplanade, Cairns, Queensland, 4870, AustraliaSee Hotel Details
DoubleTree by Hilton Cairns
DoubleTree by Hilton CairnsDoubleTree by Hilton CairnsDoubleTree by Hilton Cairns
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1 night

Guest Reviews

8.7/10
Very Good
260 review
Verified reviews
Location8.9
Amenities8.3
Service8.8
Cleanliness8.7
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All reviews(260)
Positive reviews(248)
Reviews with photos/video(81)
Close to beach(27)
Delicious breakfast(24)
Has an infinity pool(17)
Children's pool available(17)
Clean pool(17)
Great swimming pool(17)
Friendly front desk staff(15)
Nice sea view(12)
Negative reviews(12)
W
Guest King Room
Stayed in Dec 2024
Solo traveler
66 review
2.0/10
Posted on Jan 30, 2025
The walls are paper thin. You can hear people from the next room. No one answers the phone in this hotel. I called for two days all day nonstop at different times and cannot speak to someone. I was provided an email to email them from a corporate phone number and it took them two days to respond to my email.  I left all of my chargers in the hotel room. They are not in my suitcase, so there’s no other possibility, except for that they were left in the room. They claimed that they were not left in there. This means that one of their employees stole them.
J JoanneBaker
Guest Two Double Room
Stayed in Dec 2024
Couple
10 review
7.0/10
Posted on Jan 13, 2025
The hotel is a good location walking distance to Bars and restaurants It is very dated and in need of a revamp old lifts We got checked in but was disappointed to Find out that the hotel was under construction and that there was no pool they did provide transport to another hotel but we just went to the public one Fresh towels were provided daily but the bath had not been cleaned or washed out The bathroom is small can’t fit two people in at the same time
Guest User
Guest Two Double Room
Stayed in Dec 2024
Couple
6 review
10/10
Outstanding
Posted on Jan 10, 2025
Good location, only a very short walk to the sea from walk along the esplanade. The breakfast is good and the staff are very friendly. There's an activities desk in reception and they offer plenty of choice.
Guilherme Salazar
Deluxe King Room With Water View And Balcony
Stayed in May 2025
Couple
4 review
7.0/10
Posted on Jun 29, 2025
The hotel’s location is great, but we had a few inconveniences. irst, the room phone wasn’t working. I informed the front desk, and they said it would be repaired, but it never was. Then, the alarm went off in the middle of the night, and we were told it was just a test. Testing in the middle of the night was very inconvenient. We couldn’t get back to sleep afterward.
Response from Property: Dear Guilherme, thank you for taking the time to share your experience. While we're glad you enjoyed our convenient location, we're truly sorry to hear about the inconveniences you faced during your stay.We apologize for the issue with the room phone and the lack of follow-up after you reported it — that’s not the level of responsiveness we aim to provide. Additionally, the alarm going off in the middle of the night, even as a test, was clearly disruptive and should not have occurred at that hour. We understand how frustrating it must have been to lose sleep, and we sincerely regret the impact it had on your stay.Your feedback has been shared with our team to ensure these issues are addressed and prevented in the future. We appreciate your comments and hope you’ll consider giving us another chance to provide a more seamless and restful experience. Adila - Commercial Team
Guest User
Guest Two Double Room
Stayed in May 2025
Couple
5 review
9.0/10
Great
Posted on Jun 15, 2025
A bit outdated rooms and foyer areas..is in need for a good renovation. The beds were too soft for my tastes , but the pillows compensated for it. Other than that , everything was perfect. The best part of double tree are the warm cookies they offer on arrival. I had requested the recipe for the same, which the team happily obliged. A very friendly staff and really helpful. Rooms were clear and well sized. Keep up the good work.
Response from Property: Thank you so much for your honest and thoughtful feedback! We're delighted to hear that you enjoyed the warm welcome (and our signature cookies!), as well as the friendly and helpful service from our team. It's great to know the room size and cleanliness met your expectations, and we're glad the pillows helped balance out the softer beds.We also appreciate your comments about the rooms and foyer — we understand the importance of keeping things fresh and modern, and your input is valuable as we plan future updates. We're so pleased you had a positive overall experience and hope to welcome you back again soon! Adila - Commercial Team
손
Superior Double Double Room With Balcony
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 25, 2025
Good~!
Response from Property: Thank you for taking the time to leave a review about your stay at DoubleTree by Hilton Cairns. We are thrilled to read you enjoyed your time with us and look forward to welcoming you back soon. Adila - Commercial Team
Anonymous User
Guest Two Double Room
Stayed in Nov 2024
Solo traveler
1 review
4.5/10
Posted on Dec 8, 2024
Hotel is very dated. Room has molding smell. Bathroom is very basic. Not much a service from the hotel either.
alcw102
Deluxe Two Double Room With Water View And Balcony
Stayed in Nov 2024
Family
20 review
10/10
Outstanding
Posted on Dec 28, 2024
The hotel is big and the view is so nice. There is free cookies at the counter.
Fardin
King Superior Balcony Room
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 12, 2025
very good hotel and great experience, i love the hotel and reception and i love the room!!!
Response from Property: Dear Fardin, thank you so much for your amazing feedback about your stay at DoubleTree by Hilton Cairns. We're absolutely thrilled to hear that you loved the hotel, the reception, and your room — it means the world to us. We're so glad you had a great experience and hope to welcome you back again very soon. Adila - Commercial Team
Guest User
Guest King Room
Stayed in Feb 2025
Couple
1 review
9.5/10
Amazing
Posted on Mar 31, 2025
The Hilton Double Tree is in a perfect location, being within walking distance of Cairns City points of interest. The hotel is clean and the beds are super comfortable. Staff are friendly and obliging. Breakfast has gluten free cereal and bread which is a boon to coeliacs. We will stay there again.
Joshmac
Guest Two Double Room
Stayed in Feb 2025
Couple
3 review
10/10
Outstanding
Posted on Mar 29, 2025
Great stay. good location, lovely staff and taxi service to the hilton sister hotel as their pool was being redeveloped.
Aakansha
Guest King Room
Stayed in Aug 2024
Couple
2 review
10/10
Outstanding
Posted on Oct 10, 2024
Amazing experience. Really beautiful property. Great staff. We booked our reef experience with them. Had really fun. Helpful staff members. Loved their welcoming fresh baked chocolate chip cookies. They updated our room for a ocean view room.
Guest User
Deluxe City / Mountain View King Room
Stayed in Feb 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 23, 2025
It was a great stay experience. Good location to get around. One of my favorites choice for business travel.
Response from Property: Thank you for your kind words about your stay at DoubleTree by Hilton Cairns! We're so pleased to hear you had a great stay and found our location convenient for getting around. It’s especially rewarding to know we’re one of your top choices for business travel — we truly appreciate your support and look forward to welcoming you back on your next trip. Adila - Commercial Team
Guest User
King Superior Balcony Room
Stayed in Dec 2024
Family
20 review
10/10
Outstanding
Posted on Jan 22, 2025
The location of the hotel is superb, it is very convenient to get everywhere from here, either by walking or by public transportation.
Guest User
King Superior Balcony Room
Stayed in Dec 2024
Couple
1 review
8.5/10
Very Good
Posted on Jan 12, 2025
We really enjoyed our stay & will definitely be back. The room was lovely with the ocean view. Staff were fantastic & location was great with a short walk to night markets along the esplanade.