The Manor House at Celtic Manor

Guests praised the cleanliness, comfort, and spaciousness of the rooms, along with swift resolution to overcharges. The staff is consistently described as welcoming, polite, helpful, and professional.

Fab hotel with lovely spa facilities! Will definitely return.

The room was stuck in the 1950's in the Manor House part of the huge building. When I realised we had been allocated the Manor House section I tried to change it as I had read loads of reviews saying it was horrible. Plus miles from the main area at the main building which was correct, Anyone with kids or elderly folk, would be a struggle because of the stairs and the distance of the walking. One part to the breakfast area didn't even have a lift to get there !!!!! Nor the main receptionist area at the manor house so we had to carry our suitcases up and down a massive stair case to and from the car to the room !! At 65 years old it is not right ! The management should point this out if you are placed in the Manor House section and not the main building. The carpets were all fryed in the room !! (See pictures) There was now fridge where the fridge should have been !! My friends tv didn't work. The rooms spelt of mildrew. My friends air-conditioning did not work either. One of the days we got back and it looked like a child had made the beds !!! (See picture) the best one was the adjoining room door did not lock in 2 of our rooms so we had to push the bed side cabinet across infront to hopefully stop the strangers next door entering our room !!! Last thing was that we went down for a swim and was told we have to book to come to the swimming pool in advance !!! They let us in but was not happy !!! On the way in the floor of the pool area was so wet I half slipped. I said to the young attendant shouldn't there be a sign there warning people its wet ?? On the way out i did slip and landed hard onto my back, now 3 days later my back and elbow are still killing me. No sign was out and the attendant was not swigging that area constantly, just intermittently. I did see others slipping too while I was in there. No offer to put my accident in the book either or report it.