Plas Dolguog

We wasn’t impressed with Plas Dolgugog at all, there wasn’t anyone to greet us on arrival, details was left by the main entrance in a envelope. The room was qwerky to say the least, breakfast was much to be desired, although the full English breakfast on the last day was nice, the tv wasn’t working properly in the room and no WiFi signal, the phone numbers that was left was unavailable when we called it. I booked a double room but had a room with 2 single beds, which was comfortable.

It was pretty obvious on arrival that something was off about this Hotel. The approach to the hotel is by way of single track road, the first thing we noticed was the “For Sale” sign! Although we were unsure whether it referred to the hotel. The garden either side of the drive is lovely as is the first impression of the hotel. There is plenty of parking, (the parking spaces are for “ customer parking” they should surely be “guest parking”, it’s an hotel not a shop.) I know that’s a bit picky! The hotel entrance is closed, there is a bag with some envelopes at the side of the door one with my name on it. The instructions inside give me a code for the entrance door, also the code to obtain our bedroom key from the key safe outside the bedroom door. We were expecting a large double bed but there were two singles, apart from that we liked the room although it was a little cramped. There was a north facing balcony with two nice chairs and a table, the roof of the orangery partially obscured the view but is was a pleasant enough balcony. Returning from dinner there was still no staff at the hotel! We had to order breakfast on a breakfast menu by 9pm and leave it outside the bedroom door, the menu was lovely offering some lovely cooked options as well as a good choice of cereals etc. At breakfast we met a member of the hotel staff, he asked what room were in (no good morning) he returned a few minutes later to ask us what room we were in again! He then served me the worst cooked breakfast I have ever been served and although I left most of it I was not asked what was the problem (although that was blatantly obvious) or offered anything else. The following day a young lady served breakfast and did her best, unfortunately the food was no better and they ran out of jam. A fellow guest asked to see the owner but was told they were too busy, in truth the business is insolvent and is being run exceptionally badly by the administrators. A great shame.

We recently stayed at Plas Dolguog for three nights whilst celebrating our silver anniversary. As many have commented before, this is a charming property in beautiful surroundings. It did indeed serve well as a base to explore this lovely region of the country. On the plus side, The room was well appointed and of expected size. The bathroom was of good quality, performance and was clean and modern. The terrace is a nice space to enjoy some peace over looking the countryside. Parking was ample. Pre- visit communication regarding self check in was given. Further details are picked up at the property on arrival. The not so good, The property runs a hands off approach where any problems during the stay need to be reported by telephone. This is not so good especially for small matters and delays any response with dealing with most things. We arrived to find an active wasp nest immediately outside our terrace door, subsequently losing an afternoons use of the space. We reported it and to the credit of the owners the promised action took place the next day. However it had clearly been there some time and should have been picked on by staff. Further issues we found were, no replenishment of toilet roll at the prescribed place. The Tv remote was out of batteries so was unusable. The bed in our suite was of poor quality and displayed signs of wear. Breakfast was indeed tasty however on day 1 the staff were late and on the last day they didn't even show up ! A continental option was provided and note to apologise and promise of a refund. However nothing was received. All these matters really need addressing by the owners to justify value for the money charged. We decided to rate our stay here as 3 out of 5

Disappointing and most definitely not superior! Breakfast good, the hotel and room way below expectations. Booked a supervisor room and it was dirty, broken and external doors did not lock or fit properly.

Nice place, quick visit in awful weather so hard to assess fully but the room was nice 👌

Very much enjoyed my stay here. Very unique place.