De' Garden Hotel, Butterworth Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our check-in and check-out process smooth and your room clean. We also appreciate you noting the ample parking space available for our guests.We are truly sorry to learn about your experience with the air conditioning not being cool enough, despite being set to 16 degrees. Please accept our sincerest apologies for any discomfort this may have caused. We deeply regret that we were not made aware of this issue during your stay. Had our team been informed, we would have immediately dispatched our maintenance personnel to address the problem or, if necessary, offered you an alternative room to ensure your comfort. We always encourage our guests to reach out to our front desk team for any concerns that arise, as it allows us the opportunity to resolve them promptly and ensure you have a seamless and enjoyable stay.Regarding the breakfast, we appreciate your candid feedback. Please be assured that your comments have been shared with our culinary team for their review as we continuously strive to enhance our offerings. Our current breakfast selection is indeed curated to align with the value and price point of our business-focused accommodations, aiming to provide a convenient and satisfying start to the day.We are pleased to hear that, overall, you found your stay acceptable for your business travel needs. We value your business and hope to have the opportunity to welcome you back in the future, providing you with an even more comfortable and impeccable experience.Warm regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're absolutely thrilled to hear that you found our hotel great, highlighting its cleanliness and fantastic atmosphere.Creating a pristine and inviting environment is at the core of the [Hotel Name] experience, and your kind words truly affirm the dedication of our entire team. We believe a superb atmosphere, coupled with immaculate surroundings, makes all the difference in crafting a memorable stay.It was a true pleasure having you with us in Butterworth. We eagerly look forward to welcoming you back for another exceptional visit very soon!Warmest regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We are absolutely delighted to hear that you had a great stay with us and that you found your room to be very clean, well-maintained, and comfortable.It's especially rewarding to know that you appreciated the nice overall atmosphere and felt safe throughout your stay. We are also thrilled that our staff was friendly and helpful, making your experience even better.Your strong recommendation means a lot to us, and we truly appreciate you highlighting us as a pleasant and secure place to stay in Butterworth, Penang.We look forward to welcoming you back again soon!Warm regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're thrilled to hear that our quality always meets your highest standard and that you appreciate our teamwork.Your feedback is truly inspiring, and we look forward to your next visit!Warm Regards,De Garden Hotel

Response from Property: Dear Even Tan,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they provide valuable insights into our services.We’re glad to hear that your overall experience was satisfactory. However, we sincerely apologize for the inconvenience you encountered regarding the additional night stay. It is our goal to ensure a seamless experience for our guests, and we regret that our communication fell short in this instance, leading to confusion about the late charges.We are also sorry for the inconvenience you faced when accessing your room. Please know that we are addressing these issues with our team to enhance our processes and improve service delivery in the future.Thank you again for your understanding, and we hope to have the opportunity to welcome you back. We strive to provide an improved experience in your future stay.Warm Regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you for your fantastic review! We're thrilled that you enjoyed our nice and clean environment. It's always our goal to provide a comfortable and pristine experience for our guests, and your feedback truly means a lot.We look forward to seeing you again on your next visit to Penang!Warm Regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you found our strategic location and complimentary parking to be highlights of your stay with us.Being conveniently situated allows our guests to easily explore the vibrant attractions of Butterworth and beyond, while the provision of free parking ensures a truly hassle-free experience from arrival to departure. We strive to offer amenities that enhance both comfort and convenience.It was a pleasure having you as our guest. We eagerly await the opportunity to welcome you back on your next visit to Butterworth!Warmest regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you so much for your lovely review!It warms our hearts to know that you found your room clean and a harmonious space to release stress. Providing a tranquil and comfortable environment for our guests to relax and reconnect is something we truly prioritize.We're so glad we could contribute positively to your special time together in Butterworth. We look forward to welcoming you and your daughter back for another wonderful and relaxing stay very soon!Warmest Regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you for sharing your candid feedback regarding your recent stay. We are truly sorry to hear that your experience with us was disappointing and that our hotel did not meet your expectations for comfort and cleanliness. Please accept our sincerest apologies for the musty smell, the discomfort you experienced, and any issues you suspect with dust mites. This is certainly not the standard we strive for.We are also very sorry that we were not made aware of these specific issues during your stay, as we would have immediately tried to assist you. We encourage all our guests to communicate with our team while they are here so we can address concerns promptly, resolve them, or provide a better solution on the spot.We take your current comments very seriously, and we have immediately shared your feedback with our Housekeeping and Maintenance teams to investigate the specific issues you've raised, particularly regarding the musty smell and cleanliness concerns. Your comfort is paramount, and we are actively working on plans for renovations to update our facilities and enhance the guest experience.We understand your hesitation to recommend us at this time, but we sincerely hope you might consider giving us another opportunity in the future to provide you with the exceptional and comfortable stay you deserve.Sincerely,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you for bringing this serious concern to our attention. We sincerely apologize for the unsettling experience you had with the smell of smoke during your stay, especially late at night and early in the morning. We understand how strong and unpleasant that must have been, requiring you to block your nose.Upon receiving your feedback, we immediately dispatched our housekeeping team to thoroughly check the room, but they found no such odor. Despite this, we have taken extra precautions and thoroughly cleaned the room again to ensure that everything is in impeccable condition for future guests.We deeply regret not being aware of this issue during your stay, as it prevented us from being able to address it promptly and ensure your comfort at the time.We truly encourage all our guests to communicate with our team immediately during their stay should any concerns or issues arise. This allows us to investigate and rectify problems on the spot, ensuring you have the comfortable and pleasant experience you deserve.We hope that despite this incident, you will consider giving us another opportunity to provide you with a flawless stay.Sincerely,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you for your fantastic review! We're so pleased to hear that you enjoyed your big room with a comfortable king bed and appreciated the availability of parking.We're especially delighted to know that our night shift caretaker was very helpful with your self-check-in after midnight. We pride ourselves on providing excellent service around the clock, and it's wonderful to hear that our team member made your late arrival smooth and easy. We'll be sure to pass on your kind words to him.We hope to welcome you back again soon!Warm regards,De Garden Hotel

Response from Property: Dear Valued Guest,Thank you for your fantastic review and for being such a loyal guest! We're delighted to hear that after many stays, everything remains as good as before.It's great to know that you appreciate our good air conditioning and excellent shower pressure, which are certainly key to a comfortable stay. We have plenty of available parking, and your advice will be useful to other guests.We always look forward to welcoming you back and are thrilled to consistently meet your expectations.Warm regards,De Garden Hotel

Response from Property: Dear Valued Guest,Great to hear! We're pleased you found our price good and enjoyed your time at our hotel.We appreciate your feedback and hope to welcome you back to Butterworth soon!Warm Regards,De Garden Hotel