The Pearle Hotel & Spa, Autograph Collection

This is a tremendous hotel experience.will recommaned to all my friends

It was a lovely experience. The room was amazing, clean, spacious and the amenities were great!!

Stayed for the weekend while visiting friends and family. All of the amenities were 5 star (lovely indoor outdoor restaurant with amazing views and incredible service (thanks Sam!), coffee shop; the fast and delish (try the power cookie), and the front desk very helpful. The rooms were well appointed and beds very comfortable. Will stay again.

I stayed for business for one night at The Pearle which is part of the Autograph Collection. The lobby is quite stunning with its curved white staircase and a myriad of hanging lights atop the reception area. I stayed in the most basic room, the Studio King but still enjoyed it very much. When checking in, I asked reception to find me a room on a high floor with the best view available. I was very lucky that I was put on the top floor in a corner suite, with a partial view of the lake and city. This was thanks to a very pleasant staff at reception named Bianca. I didn't get the opportunity to thank her as I didn't see her again, but I'll thank her here and hopefully she is made aware of her wonderful customer service. The room itself is very modern and you can see that it was designed with much thought and detail. For example, there were two sets of curtains, but each time I wanted to either open or close them, all I had to do was give it a little tug in the direction I wanted it to go and then it did its magic. On each side of the bed, there were motion sensor night lights, which is especially helpful when waking up in the middle of the night to go to the bathroom. The rain shower was very high and the water came down wonderfully like a waterfall. It was a luxurious shower experience. Even the glass cup that was in the bathroom was intricately designed. Overall I was very pleased with the design and functionality of the room. The room also included a little tablet for the guest to use. It had a bunch of iheart radio stations from across North America and the tablet can be used for internet. There was no bottled water in the room or in the fridge but there is an ice & water station in the hallway. I'd definitely come back to The Pearle again to explore the downtown Burlington more and also take some time to enjoy the hotel's amenities. Would love to try out the spa and restaurant!

If I could give this place zero stars, I absolutely would. I have never written a review before but my daughters recommended I do and share my experience. I attended a wedding at The Pearl this past Friday. While I’ve visited the venue several times before and have always admired its breathtaking views, elegant ambiance, and relaxing café, this most recent experience left me truly disappointed and frankly, shocked. Let me begin with the few positives. The valet team deserves genuine praise. I requested my car multiple times throughout the evening, and each time they responded with patience and professionalism. They were one of the only teams that felt like they belonged at a venue of this supposed caliber. Unfortunately, everything else about the experience was appalling. To start, the wedding planner who looked like a young Anne Murray mid 50’s I would say behavior was unbelievably unprofessional. I had simply asked where my niece’s room was so I could surprise her before the ceremony. Without hesitation or courtesy, she snapped, “figure it out at the front desk.” I was stunned. Is that really how The Pearl allows its staff to speak to guests on a wedding day, no less? At the front desk, things somehow got worse. I approached the concierge to pay for parking and calmly asked if I could get a bottle of water. She refused, stating that I wasn’t an overnight guest. When I expressed surprise, she went so far as to suggest I come back on a weekday because rates would be cheaper. I wasn’t asking for a complimentary stay I just wanted a bottle of water. I asked to speak with a manager, and she replied, “You can do whatever you want.” That’s the hospitality standard at this so called luxury hotel? When a manager finally arrived someone who seemed quite young, her name begins with the letter D, I explained everything including the wedding planner’s rudeness, the concierge’s refusal, and the overall tone I was being met with. Her response? “We’re very busy and can’t hold up the line. Come back another day if you want to talk further.” No apology. No accountability. Just more dismissiveness. When I pressed the issue, she accused me of sounding “privileged.” I was shocked not just by her lack of professionalism, but by the sheer disregard for guest experience and basic courtesy. I’ve spent money at The Pearl before at the restaurant, and events and always appreciated its beauty. But after being dismissed, degraded, and outright disrespected, I will never return. And I’ll make sure others know what to expect if they choose to visit. The unfortunate thing is that I don’t live very far. Shame on The Pearl for allowing such poor treatment to overshadow what should have been a joyful and memorable occasion for our entire family.

Overall the nicest hotel we have stayed at in and around the city including downtown Toronto. The location is great, views of the lake are tremendous and neighbour offers lots to eat and drink with live entertainment and patios. The rooms were very clean, the coffee shop was incredible. Most noticeable was when you asked any member of the staff a question they stopped what they were doing and looked you in eye as they answered your question. The pool was beautiful and would love to try the spa. Hotel bar provided great service, great views and great cocktails.