Bundanoon Hotel ★★★

"I hardly believe there were no washroom and shower in the rooooooom. And it is way too noisy to sleep. People sing and dance until 11 pm. Ridiculous."

Osborn House ★★★★★

"We stayed at Osborn House expecting a luxury experience, but unfortunately the service and overall experience fell well below expectations for the price charged. The problems started at check-in. Staff could not locate our booking and then confused it with another reservation. After finally sorting it out, we received almost no orientation or introduction to the property or facilities and were simply pointed toward our room. On Friday evening, when we mentioned we were heading out for dinner, there was also no proactive service offered at all — no assistance organising a taxi, no offer to bring up our car, and no sense of hospitality or attentiveness you would normally expect from a hotel positioning itself as luxury accommodation. Breakfast the next morning was also disappointing. The coffee machine was not functioning properly and produced bitter coffee. We eventually ordered coffee separately, which was acceptable, but the breakfast overall was average at best and not what you would expect from a premium luxury property. The most frustrating issue happened on Saturday afternoon. After spending the entire day out, we returned looking forward to relaxing in our room and enjoying the fireplace, only to discover the room had not been serviced at all. Beds were unmade, towels untouched, and the room was left dirty exactly as we had left it. When we called reception, we were told rooms are only serviced during breakfast and dinner service windows — despite the fact our room had clearly not been serviced while we were at breakfast either. This left us stuck in the room all afternoon with housekeeping unable to clean it while we were there. I emailed Caitlin, the General Manager, during our stay to raise these concerns and again after the stay. She attempted to call once while I was unavailable, but after I returned the call and followed up again by email, there was no further response. For the nightly rate charged here, the level of service, communication, housekeeping and attention to detail was nowhere near the standard expected of a luxury hotel. Very disappointing experience overall."

Bundanoon Country Inn Motel ★★★

"Room was very spacious and bed very comfortable. Good shower and well heated by air-conditioning so very comfortable. There were some hair on the floor rugby near the door."

The Bundanoon Guest House ★★★★

"Osborn House is a truly luxe hotel in a lovely area of the southern highlands in the little village of Bundanoon. Accommodations are beautifully appointed with attention to every detail. We looked after from arrival to departure in true Five Star Hotel style which is rare for a country hotel This is our third visit - we enjoy the room in the original Building."

European-Inspired Country Home Walking Distance to Bundanoon Village ★★★

The Vale Penrose ★★★★