Ramada Hotel & Suites by Wyndham Bucharest North

Spent two nights in November. I have mixed feelings about this place. The staff is great, very helpful and kind but the hotel needs modernisation. It has a persistent soury smell throughout the hotel, in the rooms and hallways. Smells like old. The furniture is old and needs reconditioning. The window from my room got stuck and could be closed after 10 minutes of trying. The bathroom door had to be slammed hard in order to be closed. The breakfast is bellow Ramada standards - oily and unapealing. Had a nice dinner tough in their restaurant. The sauna and hammam worked perfect. It was a quiet place. But that smell...

The property and staff were excellent. The front desk staff was outstanding as was the sales staff who helped prepare a crucial presentation.

The hotel has all the comfort you’d expect from Ramada. The access is difficult, and the parking lot is far from the entrance.

Hotel is located near to the airport (15mins by car). The hotel is situated in a residential area which has grown around the hotel. A larger vacant plot right beside the hotel. Not much to see in the neighborhood. However, there is a nice park close by near to the lake/river. Check-in was standard as well as the room. The décor of the hotel and rooms is quite outdated and the overall atmosphere a bit musty. The room was ok but nothing special. There was only one empty socket available in the room so had to change between powering laptop and mobile phone – not even the bathroom had an empty socket. The biggest disappointment was the air-conditioning which didn’t work. Cold air output was weak and had to keep the window open to get in fresh air. Luckily the weather was overcast and chilly which helped keep room temperature under 20c. Shower didn’t have very hot water in the morning. Breakfast was in line with the hotel style – nothing special. For example, no cheese selection and fresh eggs. The gym downstairs was ok but missing proper number of weights and equipment. Service was ok but no extra smiles or “warmth” in the approach. Staff seemed to be engulfed in bickering or discussing amongst themselves rather than ensuring customer satisfaction. Basic Eastern European mentality. On the positive side the TV channel selection was good and the location close to the airport convenient. Overall, not a 4 star hotel in international standards, rather a 3 star. Generally, the hotel has probably seen better days and would need a major uplift towards a more modern and refreshing style.

During the check out which was early in the morning in Apr.17th, 2024, the front desk told me that they had some technical issues and they can't give me my invoice but they will send it to my email address as soon as they solve their technical issue. it has been 5 days since I checked out and still they have not sent my invoice to me. Even though, I have reminded their front desk two times by email. They kept sending me their excuses with no result yet.I am so unsatisfied with this check out problem.

Highly recommend. There is a bar with very good service. I especially liked the service from a guy named Manasa. I will definitely come back again. Clean rooms and excellent and patient service from all the staff members... the hammam is open 24 hours at a high level.