Mantra Broadbeach on the Park

Location was good and we liked the fact that the 2 bedroom had 2 bathrooms and both had a spa tub which the kids really enjoyed. Furnishings a little dated but still a comfy stay overall.

Having stayed with the Mantra brand numerous times before and working in the travel industry myself, there was a certain level of standard I expected when making this reservation. A week prior to check in, I spoke with front desk to ensure there would be a cot for our room as stated in our booking. Unfortunately, there was no cot in our room upon arrival and the receptionist even stated that she didn’t even know what a cot looked like but would try find one for us. I spoke with the manager to have a cot arranged asap but the sheets/blankets weren’t even the right size for the cot. The room was not cleaned properly as there was lots of hair in the bathroom draw, brown stains on the bathroom floor tiles and a huge amount of dust in the vents. Not to mention mould in another vent. Our balcony was filthy and there were cobwebs on the glass that clearly hasn’t been washed in months. I once again spoke with the manager and was promised a “VIP clean” of our room. This was not done. After complaining about the clean that was promised to us not having been done, a basic clean was finally done with no apology or compensation for our ongoing troubles. Would not recommend staying here!!! Travelling with an infant is hard enough, the last thing needed after a long day of travelling is checking into a dirty room with inadequate facilities.

This is an amazing hotel I’ve stayed here many times over the years. The staff couldn’t be more helpful a special mention to the manager James Sweeney the and Lauren in reception. The facilities are 5 star offering a beautiful 25 metre indoor pool and spa and sauna. They also provide an outside pool and hot tub. Congratulations the Meriton Broadbeach.

I usally don't drop a review but I have to mention this stay. It was my special stay as my parents was here for my graduation ceremony of Grifith Uni. Checked in exactly 5pm and was disappointed with the second floor, just told the reception about my parent came here for special occation, the guy shown all his efforts to change the room and I was offered 1404. The reception serviced the room and made it ready. I was given a box of chocolates and water for the wait and finally checked in around 6pm. Wouldn't say it is the best hotel but the location was excellent. Also would definitely mention their team is top notch and highly keen to respect any request. Highly recommended stay. Thanks Tariq

My husband and I we were warmly welcome by a true gentleman who makes this worst place feel like a 5 star. Tariq welcomed us with amazing hospitality which we didn't feel even in 5 stars and assured us the room 701 will be up to standard. It turned out totally the opposite. The apartment has got safety and maintenance concern. Sharp raised metal joints to lose and exposed electrical circuits, toilets lacked flush pressure. Cups and crockeries were damaged. The floor had stains on them and even the carpets look molded. Corey helped us sorting the room from changing it from 701 to 903 and then Tariq he carried our luggage and helped us to settle in. He denied taking $100 as a reward and Corey tried his best to make everything all right. He really deserves to be recognized, amazing work with Corey and such a great soul Tariq. The condition on the apartment affected my husband's health due to cold and stress, I requested the management to take down 701 and please don't ever accept that room. How weird the reception on Monday got changed and the behavior of the front girl is disgusting. She has got no respect whatsoever.

I don’t often give bad reviews, but this hotel requires an update. In my room the blinds were broken and look to have been for sometime. Originally only one button on the toilet flushed and by the end neither worked and it ran all night. Further to this there was a dirty sick left under the bathroom cabinet suggesting no one had bothered to vacuum/sweep there. I was staying with work colleagues and there experience was very similar.