Sofitel Gold Coast Broadbeach Reviews

Response from Property: Bonjour,Thank you for sharing your feedback, and please allow me to express my sincerest apologies for the experience you encountered during your stay with us at Sofitel Gold Coast Broadbeach.I am very sorry to hear about the issues you faced — particularly the unpleasant smell of cigarette smoke in your room, the lack of bottled water beyond the first day, and the disappointment with the sea view due to surrounding buildings. These are not the standards we strive to uphold, and I regret that we did not meet your expectations.Most concerning, however, is your comment regarding the treatment of Asian tourists. Please be assured that Sofitel is committed to welcoming guests from all backgrounds with the highest level of respect and care. Your feedback is invaluable and has been shared with the relevant departments so we may take corrective action. I do hope we have the opportunity to restore your trust in the future.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour,Thank you for your positive feedback. We appreciate your comments regarding the view and promotions, which will be considered as we continue to enhance our guest experience. We look forward to welcoming you back in the future.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour,Thank you so much for your wonderful feedback! We are thrilled to hear that your stay with us was one of the best experiences you've had. It's great to know that the spacious room, pillow options, and balcony view contributed to your comfort and quality sleep.We look forward to welcoming you back for another exceptional stay in the future.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour Lim Sang Chee,Thank you for taking the time to share your feedback, and please accept my sincere apologies for the inconvenience you experienced during your stay.I'm truly sorry that the Wi-Fi issues disrupted your visit — I completely understand how frustrating and inconvenient this must have been, particularly when reliable connectivity is such an important part of both work and relaxation. Please rest assured that this matter has already been raised with our IT team, as uninterrupted service is a priority for us, and we are actively working to prevent such disruptions in future.We truly hope to have the chance to welcome you back in the future and offer you a far more seamless and enjoyable experience.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour Maria Andersson,Thank you for your positive feedback regarding our location and amenities. We appreciate your comments about the safe and smart TV; we will certainly take this into consideration for future improvements.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour,Thank you for taking the time to share your experience at Sofitel Gold Coast Broadbeach. We are delighted to hear that you appreciated our prime location and the comfort of our river-view rooms. It is also wonderful to know that our facilities and amenities, such as the coffee machine and slippers, added to your convenience during your business stay.We truly value your kind words about our staff's enthusiastic service, especially during challenging weather conditions. Your gratitude will surely inspire our team to continue providing exceptional service. We look forward to welcoming you back on your next visit.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour,Thank you for sharing your feedback. I sincerely apologise that certain elements of your stay, such as the absence of complimentary bathrobes and the toiletries provided, did not meet your expectations for a five-star experience. We have moved away from the smaller amenities using single use plastic to align to our sustainability promises as a global company. At Sofitel, we strive to offer refined touches that make every stay memorable, and your comments have been shared with our management team for review. Please be assured we are continually evaluating ways to enhance our guest amenities and overall service.We truly appreciate your honest observations and hope to have the opportunity to welcome you back for an experience that fully reflects the luxury standards of Sofitel.Merci,Alex BarkGeneral Manager

Response from Property: Bonjour Hooi Chen,Thank you sincerely for your kind words and glowing review.We’re truly delighted to know that you enjoyed a wonderful stay with us and that our service left such a positive impression. Your recommendation means the world to us, and it would be our absolute pleasure to welcome you back to Sofitel Gold Coast Broadbeach for future stays.Merci,Alex BarkGeneral Manager

Response from Property: Bonjour It\'s Family TripThank you for sharing your wonderful feedback. We are thrilled to hear that you enjoyed the amazing view during your stay at Sofitel Gold Coast Broadbeach. We hope it added to the overall experience of your family trip.We look forward to welcoming you and your family back soon.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour TPSydney,Thank you for your kind words. I am delighted to hear that you had a lovely stay and felt well cared for by our friendly team. Our location and service are pillars we take great pride in, and your feedback truly motivates us to keep delivering excellence.We look forward to welcoming you back to Sofitel Gold Coast Broadbeach.Merci,Fraser RossGeneral Manager

Response from Property: Bonjour,Thank you for sharing your thoughts following your recent stay with us. I am sorry to hear that some aspects of the hotel did not fully meet your expectations.We truly value your feedback regarding the noise and the condition of our property. Please rest assured that we are continuously working to enhance our guest experience, including addressing any issues related to comfort and tranquility.Your comfort is very important to us, and I hope you will consider giving us another opportunity to provide you with the true Sofitel experience in the future.Merci,Alex BarkGeneral Manager

Response from Property: Bonjour,Thank you very much for your wonderful feedback. I am delighted to hear that you enjoyed our excellent location and that your room, complete with a bath and gorgeous ocean view, met your expectations so well. It’s great to know you appreciated the value of your stay and would return if you find the same rate again.We look forward to welcoming you back soon for another memorable visit.Merci,Alex BarkGeneral Manager