SpringHill Suites Kenosha

We recently stayed at the SpringHill Suites for a wedding and reserved two rooms for our family. Unfortunately, our experience was far from what we expected. Upon arrival, we discovered that the air conditioning in one room wasn’t functioning properly. When we brought this to the front desk’s attention, we were told to simply "give it time" to cool. After multiple calls and growing discomfort, we were eventually informed that the hotel was fully booked and no alternative rooms were available. Maintenance was sent to address the issue, but when we returned later that evening from a wedding event, the room was unbearably hotter than before. We were finally offered a room change at midnight or the next morning—far too late to salvage a comfortable night’s rest. To make matters worse, the hallways throughout the hotel were stifling, with no air conditioning and no clear explanation from the staff. Despite my repeated attempts to speak with a manager on both days of our stay, I was told that no manager was on duty either day. Only after persistently pressing the front desk did someone admit they had contacted maintenance about the hallway issue—on the very day we were checking out. After returning home, I was finally able to reach a manager regarding a possible refund for the inconvenience. Unfortunately, instead of understanding or empathy, I was met with dismissiveness and rudeness. The experience left much to be desired, and I cannot recommend this location based on our stay.

The entire staff at this hotel was wonderful! Very attentive to our needs and always checking to make sure that things were wonderful! Felt at home and comfortable from the moment we checked in! Hotel was full the entire week we were there but staff still attended to us utmost courtesy and respect!

My family of 6 stayed here in a suite with 2 beds and a couch with a pull out trundle bed (which my kids said was more comfortable than a fold out bed) The decor was very modern with clean lines. The bathroom was in the middle of the room instead of off to the side with a frosted glass sliding barn door which was only a problem when someone needed to use the bathroom in the middle of the night and the light turned on. Everything was clean and comfortable. The breakfadt was really good. A lot of options and was kept up well by the staff. It was a good overnight stay for us.

World Definitely Recommend Staff was kind and hotel was clean and pretty. We felt welcome and comfortable.

Excellent experience — very professional and welcoming staff. I highly recommend it and will definitely be back.

My accessible room was spacious and clean. Love the layout and felt very roomy.