Ocean Edge Resort & Golf Club

This was our third summer in a row at the Arbor Village, and our fifth stay overall. I can't say enough about how fantastic this resort is. The condo is always impeccably clean and has everything we need to make our stay comfortable. You can simply unpack, and not ever leave the resort. The convenience of having everything right on site always makes for a very relaxing and stress free vacation. We find the grounds so peaceful, and there's so much to do, from playing pickleball to walking along the paths, to riding bikes on the rail trail, to relaxing on the beach. We've eaten at Bayzo's Pub, Ocean Terrace, and the Beach Bar; all of the meals and service have always been great! The staff all over the resort are so kind, friendly and professional. We booked a condo for Thanksgiving weekend, and are very much looking forward to our stay. To the management team and staff...keep doing what you're doing and thank you!

We spent the weekend for a family wedding. The resort is so wonderful. We stayed in a one bedroom villa which was so spacious. Jose was a great help when renting bikes and the grounds are beautiful.

Awesome villa stay and fun. Staff was excellent. Very clean. Nice area. The October fest was fun and food was great.....

Didn't love it. The condo felt very cramped and I, honestly, missed renting a house and have space. A porch! Tried the outdoor pool one day and it was freezing. So much so that I couldn't go in. The indoor pool area was kind of dark and dreary.

My family of three paid a substantial sum to stay in a one-bedroom “villa” at Ocean Edge over Labor Day weekend. Early one morning, I observed we were on the last few sheets of toilet paper. Even at a mid-range hotel, you might expect to find a second roll under the sink, but apparently not at Ocean Edge. So I called Guest Services around 7:25am and the desk staff assured me he would have someone bring a roll over. Fine. I waited patiently for an hour before I called again. The same individual assured me that someone would come within 10 minutes. After another 20 minutes, I called again. This time, the same individual put me on hold so he could “check on it” but then he never returned to the phone (I waited more than 10 minutes). After that, I started calling the Reservations line and Guest Services repeatedly and was given multiple assurances and apologies and excuses. In the end, it inexplicably took *over 2 hours* to get a roll of toilet paper delivered to our room. Obviously, with the benefit of hindsight, we could have gone back and forth to the store multiple times during that time, if only the amateur staff hadn't continually told us falsely that help would be arriving imminently. (Except shout-out to Pat the empathetic phone operator who offered to leave her post and bring it to us if necessary, although it didn’t ultimately come to that). What a humiliating way to treat guests at a supposedly upscale resort—making them beg and plead for toilet tissue for hours! Also, although I didn’t see it mentioned on the website, nor did they explain this at check-in, there is apparently NO housekeeping of any kind at the villas except as-requested, so they do not come around to replace the coffee you’ve used or replace towels or empty wastebaskets, etc. And the supplies they provide at the outset are minimal. In addition to the aforementioned single toilet paper roll, they provided those tiny soggy soap bars and teensy shampoos that you find at budget motels. I guess I remain confused, even after staying there, whether they intend to provide a bare bones condo rental or whether they intend to provide a “Four Diamond” experience of “unbeatable ease” as noted on the website. Whichever way, I think they ought to make it clearer to guests on the website and at check-in. Like, if they had told me the room was only provided minimal “starter supplies,” I would have thought that was ridiculous given the price of the accommodations, but I would have picked up my own toilet tissue and coffee. In another service shortcoming, we once returned to our unit to find multiple staff members sitting on the interior steps to our room eating fried chicken for lunch. Surely on this enormous property the staff have a break room somewhere and aren’t forced to block the entryways to guest rooms and smell up the hall with fried chicken odor? On the upside, the unit was spacious and we enjoyed the beach and the ease of access to the rail trail. I think that next yea

Recently stayed at the Villas at Ocean Edge. Entire stay was great. Started off with Jenn at the front desk. She was so professional and friendly and gave us some great local reviews. She really started our trip off the best way.