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9.4/10
Amazing
MMargaret88CThe hotel is beautiful with great amenities. It has a very nice restaurant on premise; and beautiful outdoor space. It has a decent size pool and Jacuzzi that looked very inviting. I also had a last min spa treatment that was very relaxing. The room was clean, spacious and comfortable. I’d stay there again!
DDiyijialvrouzongdianOverall, it's okay, the breakfast is very rich and the service is good. It is troublesome to ask for a few bottles of water at the front desk, and it is charged. I said can I sleep tomorrow in advance? Considered for a long time. . . Just gave
GGeriShaikhWe extended our stay with the hotel twice because it was quite a nice place to spend our time whole in Puebla. All staff were great. The room was a good size, the beds were comfortable, and the amenities were a plus. The AC, hot water, and water pressure were a bonus.
The location was nice for walks. There are many things to see and do close by. Taxis are plentiful outside the hotel and quick drive to zocolo.
Should I return to Puebla, I would stay here again.
GGuest UserThe facilities of this hotel are not only perfect and practical, but also cleverly integrate with the rich Mexican characteristics, making people feel like they are in the warm American state when they step in. From the colorful woven tapestries hanging in the lobby, to the geometric-patterned clay ornaments in the guest rooms, to the carefully arranged cactus and Jiuzhongge in the courtyard, every detail conveys a unique cultural charm. Whether it is a spacious and comfortable room or a fully functional leisure area, it makes people feel the hotel's design intentions, which is highly recommended.
Breakfast is a highlight of this hotel, quite outstanding. The restaurant is filled with the aroma of fresh tortillas, and the buffet table is filled with authentic Mexican cuisine: golden and crisp tacos, dense black bean paste, salsa sauce with fresh avocado, and sweet hot chocolate. I personally like Mexican cuisine, where I can not only taste classic dishes, but also feel the freshness of the ingredients and the ingenuity of the chef.
That is why I think if I go to that city next time, I will definitely choose to stay at this hotel again without hesitation and continue to enjoy this unique Mexican style and intimate service.
海海婕📍The location is really good, you’re btwn Angelopolis and Juan Pablo II
👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card
🛏️room is very austere, not cozy, looks old; but the bed is comfortable
🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet
🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.
GGuest UserThe Hotel was Very Clean and Safe!! The location was one block away from INM where i had to go to get my permanent residency here in Mexico. The staff was very friendly and helpful. The room didn't have A/C but they brought me a very nice Fan. If i ever need to go back to that area of Puebla i will be staying there again!!
RRogelioVery good location, but the room they gave was a oven, only with a ventilator equipped between the closet and the shop, the bathroom also very closed something dangerous when you leave as a little water passes to the room, since, since, We arrived informing you that the TV had no signal and they could not solve it or offer us another room, if you only need it to get tired and sleep, wake up and get out immediately is essential.
MMonicaPros: The room was stunning, the lights are dim, the decor is gorgeous, the bed was comfy, it was clean and the location is fantastic. The service was great. The terrace views are gorgeous. My favorite part was the jacuzzi.
Cons: My room was next to a terrace bar and on top there is another terrace bar, so if your plan is to stay at a quiet space to relax maybe this won't be the right spot. Unfortunately, there was also no hot water the whole morning on the day I was leaving so I had to wait until after the checkout time when they had it fixed but then I felt a little rushed to leave. Even though, the staff was very helpful, they were keeping me updated and they did try their best in a complicated situation that was out of their hands.
SSARA GABRIELAService was excellent, I had an early check in and the reception was able to?accommodate me without any trouble. Breakfast is simple but really local and tasty!
The rooms are spacious and clean, the bed linen was fresh and the bathroom was always spotless.
It's not a fancy hotel but absolutely everything you need and more for short convenient stays in the heart of the city.
I felt safe walking around the area and there's a lot to do if you're interested in doing city visits etc.
BBeachBumThe hotel is in a great location near many places. The staff are very friendly. The only exception is the service at breakfast was not very good and the other reviews that said there was unlimited free hot chocolate and beverages is not true. The hotel has no onsite laundry which is disappointing and we had to change rooms because on the weekends there is a night club that is so loud that it can disturb your sleep all night long.
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