Read genuine traveler ratings & reviews to find your perfect stay.
Posted onAug 24, 2026|Deluxe King Room
SusuzhangyujiangSeriously, I wouldn't recommend visiting Dubai in July. We were just here for a 4-night layover. It's over 40 degrees Celsius during the day, so going out is impossible, and even at night, it's still 38 degrees. My phone even gave a high-temperature warning when I tried to take a picture of the Burj Khalifa. To make matters worse, perhaps because it's off-season, the Marriott no longer provides a shuttle bus to Dubai Mall. We had to take a taxi every time we went out, which was quite uneconomical.
The hotel breakfast looked like it had a lot of variety, but for our Chinese palates, only the pho was edible; everything else was quite mediocre. The room's bathroom is very large, but I'm not sure why the toilet cubicle doesn't have a glass door... and there were very few electrical outlets.
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Price per night from:SAR 716
Posted onFeb 10, 2025
Anonymous User
The room has a balcony and the service is very good. There are not many varieties of breakfast, more suitable for Europe and America. There are almost no Chinese people in the whole hotel, only foreigners. It is very close to the castle market, and you can eat and go shopping on foot.
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Price per night from:SAR 4,804
Posted onMay 18, 2026|Seascape King Room
Guest User
Our check in time was 3:00 PM
While we checked in past 5:00 PM, when we reached room, housekeeping was still inside cleaning
The room was not ready 2 hrs past check in time?
Upon booking I had requested happy birthday decoration and called reception, they said they will provide complimentary dessert, it was not there, and they did not bring it at all during our stay
I called, they said it will come… but it didnt, they just brought fruits which we did not touch… much later after we checked in….
We had to call for our luggage too, it was delayed, it didnt reach after our check in, it seems they lost it…. Called back asking for luggage description
The room was very hot when we walked in, and AC was malfunctioning… at times it was cool but most times it was hot… and we had to call for that too
Overall, the hotel was beautiful, room was spacious, you can walk around endlessly in lobby and look around but you would not expect such hiccups to take place in such a high end and iconic hotel like Atlantis The Royal
Things we did not like:
- Room was still being cleaned 2 hours after check-in time
- Birthday requests and promised complimentary dessert were not fulfilled
- Delayed arrival of luggage
- AC!!! Room too warm 💔
- Had to repeatedly call reception for basic requests
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Price per night from:SAR 3,745
Posted onJul 11, 2026|Family Deluxe Room, Connecting Guest Room
Guest UserStaying for 16 days with the family. First week was great bar the meals at dinner. Beach at Hilton was great, the rooms great, location good.
We went half board so we had to eat in a pub type restaurant called speakeasy where people were smoking drinking and playing pool. We attended twice and then stopped. Muslim family and not happy to dine where people watching the football smoking an drinking whilst trying to eat. First time eating the food was bland and we ordered a chicken burger, it was raw so they made another burger but obviously not enjoyable.
Second time the staff put our whole order on someone elses table then after a few minutes took it off their table an put it on ours. (God knows if it was touched or coughed on) We decided we were not going there again.
Spoke to reception who said we can order room service to our room rather than eat at speakeasy. This was great for a few days but the menu never changed and got boring and eating where we slept was becoming un enjoyable.
We then told housekeeping there was an odd smell in the bathroom so he cleaned the bathroom. Smell was still there all whilst having to eat our food in the room. We then complained and they came to fix the smell as it was getting worse. He came and sprayed something in the floor vent. At 2am a few days later we heard a bang and water grushing, it came from a boiler room so we called reception and they sent someone out, he turned the water off but hadnt said so, so in the morning both rooms had no water so we could not take showers and we missed breakfast as they came to fix the issue whilst we waited (no offer of room change either). Tried to go to the hilton beach as had for past 9 days and they said its now chargable, nobody informed us of this change and they said they only just found out but then this should have been stated on arrival that its not normality and can change any day instead just go and take a towel and go to the public beach on the sand as theres no beds!
Pool bar not open so you have to order from the lifeguard who calls room service and waiting to get a drink of water in the heat, which is not sign posted so you would not know. You just think the pool bar is closed as its shutter down.
So thankful for Shaban an his team who truly looked after us with food and we attended his restaurant on the 2 days it was allowed to open, apart from that the food was not good. Highly recommend Shaban so professional caring sympathetic and respectful to our needs. He needs a promotion and pay rise as he goes above and beyond for the care of visitors!
On day of leaving we went to get a quick lunch at jones grocery and the lady said i have to check if you missed any meals to see if your eligible to eat! We said we have missed a few so its fine, had us waiting a while which became ridiculous and embarrassing so we just left.
Met with guest relations and didnt get any sympathy or an apology for the inconveniences caused which led me to make this complaint. I totally understand the situation in Dubai with closures and staffing as i am a frequent visitor but i do not feel we were completely not respected not taken care of correctly and my children did not have a good time at the hotel.
Unfortunately i feel as though i would not stay here again.
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Price per night from:SAR 523
Posted onMar 1, 2026|1 King Studio Suite With Burj Khalifa View
Guest UserMy stay at this hotel was absolutely fantastic! The moment I walked through the doors, I could feel the warm and attentive service atmosphere. The front desk staff were all smiles, and the check-in process was quick and efficient. The room was exceptionally clean and tidy, with a soft and comfortable bed that just made you want to sink in and get a good night's sleep. The room facilities were also comprehensive, with the TV, air conditioning, and other amenities working perfectly, and there was plenty of hot water.
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Price per night from:SAR 307
Posted onSep 26, 2026|Deluxe Burj Khalifa and Fountain View Room
Anonymous UserAll services provided were excellent, and the reception staff were very kind and helpful. Plus, the location is absolutely fantastic!
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Price per night from:SAR 1,519
Posted onAug 22, 2026|Scene Room Twin Beds
Kati BhunThis hotel has all the resources to be five-star, but something is fundamentally wrong with the way it is being managed.
First of all, the positives: the location is good, the pool is a decent size and the gym is genuinely really good. Breakfast was 10/10. The cleaners, concierge and restaurant staff at breakfast were also lovely. Unfortunately, that’s where the five-star experience stopped for us.
When we checked in, we were taken to a room that smelt strongly of mould. I actually have a poor sense of smell, so for me to notice it suggests this was not a minor issue. We were moved to another room without much fuss, which was fine.
However, the second room was a double when we had specifically booked a twin. I explained that I currently have a bad back and am struggling to sleep, which is why having separate beds mattered. We were then offered either to have the bed split or move to an upgraded room—which was also a double. This was the point I started getting irritated because I had literally just explained why another double room did not solve the problem.
We were tired, so agreed to have the bed split while we were out. They did this, but the resulting twin beds were extremely small and the pillows weren’t particularly comfortable either. The TV/streaming system felt dated and worked poorly, and the internet was slow.
Then my niece dropped an earring. While looking for it, we noticed some of the lights weren’t working, so I used the torch on my phone. The amount of dust I could suddenly see around the room was honestly embarrassing for a hotel positioning itself as five-star. I’m really not an especially fussy guest—I just expect a clean, tidy and comfortable room, particularly at this level.
By this stage, we asked Paramount if they would cancel the remainder of our four-night booking so we could move elsewhere. They flat-out refused and simply continued offering room changes. After already unpacking, repacking and moving once, I was fed up and told them to leave it.
I then suggested that, as a gesture of goodwill, they could include breakfast for the remainder of our stay. I was told they couldn’t because they would “lose money”. Instead, I was offered around 10–20% off food or a spa treatment. Considering their restaurants are available on The Entertainer with buy-one-get-one-free offers, this hardly felt like meaningful compensation for what had happened.
What bothered me most was the attitude towards resolving problems. Management seemed dismissive and, during one conversation, a manager repeatedly spoke over me while I was trying to explain the situation. It was simply rude.
The same attitude appeared elsewhere. We went for shisha when there was a ladies’ special advertised. We were told the flavours included in the offer were unavailable, so I asked what they could substitute instead. The answer was simply: nothing.
Another example: we were initially told the gym was open until 10pm with a member of staff present. On our final night, another staff member casually informed me that guests could actually use it 24 hours a day—we just needed to call reception for access. Great information to receive on the last night of a four-night stay.
And I think that sums this hotel up. When something isn’t available, something goes wrong, or a guest has a problem, there seems to be very little instinct to ask, “What can we do to make this better?” Instead, the response is often just “no”, or an option that doesn’t actually solve the issue.
It feels like the hotel is sailing along waiting for some magic event to turn it into the five-star property it could absolutely be, rather than addressing the basics.
The facilities are there. The location is there. Some excellent staff are there. But customer service, communication, cleanliness standards and service recovery need a huge overhaul before I could consider this a genuine five-star Dubai hotel.
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Price per night from:SAR 403
Posted onDec 13, 2025
M255441****
The environment is great, the service is excellent, and check-in was a breeze. Unlike some hotels that demand a deposit upon arrival, this one doesn't. Plus, it's quite well-equipped; I've stayed in other Dubai hotels that didn't even provide slippers or toiletries, but this one has them. It's also very convenient for getting around and shopping.
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Price per night from:SAR 274
Posted onOct 8, 2026|Superior room Double/Twin
Guest User
Stayed for 3 nights and I would say it was a decent experience for the price I paid.
My purpose for providing this review is to help people know what to expect because I personally striggled to find very helpful reviews on this platform. I hope this helps☺️
Dates: Ocotber 2-4, 2026
Room: 219
Lobby: Very clean and modern. Not too huge, but spacious. The bar is located there and I thought it was closed coz I would come back from work at around 11PM and I couldn't really hear any music. Until one night, someone came out and I finally heard the music, so I would say soundproofing was great.
Breakfast: I booked the room only option. When I asked the front desk how much it would cost if I wanted to get the breakfast buffet, he gave me a voucher and I only paid 39AED. I only ate their once because even though the food was delicious, the options were very limited.
Deposit and pay at hotel charges: I was prepared to pay something as mentioned here in Trip, but the front desk said all was paid for so I had extra money to spend 😁
Service: 24/7 reception. They were all friendly and very accommodating. No language barrier too💜
Room: Now this is specifically for the room I stayed in which is why I indicated it above. Other rooms may be different.
My first impression was that everything looks clean and nice. Bed was well made, there's one red couch good for one person, and the TV was an okay size (I didn't get to use it coz I have my phone).
There are quite a few things I didn't like about the room after fully checking everything.
1. The full length mirror had a tiny crack. Not a problem with me, but I was afraid they might charge me for it so I took a picture to show as proof that it was already there. I didn't report it coz I also thought maybe they already know and just didn't have any opportunity to replace it yet.
2. The room was supposed to be non-smoking, but not only did the room constantly smell like some just smoked there, but it also smelled damp (probably coz of the carpet). I'm okay with the smell of cigarettes coz I used to smoke too. It was the damp smell that really bothered me. This problem can also be smelled as soon as you step out of the elevator and into the hallway.
3. Bed was really comfy, but I had to ask for a blanket coz I thought they forgot to put one. Turns out that the white sheet on top of the mattress topper was already the blanket😅 I thought there was supposed to be another layer after the mattress topper coz it was so thin that I could see the mattress through it.
4. I was expecting to have a slipper coz it said on here that it will be provided, but there wasn't any in the room.
5. The lights in the bathroom were too dim for me. The bathtub has a shower head, but there's also a separate shower space. I wanted to use the bathtub but there's a yellow stain so I didn't dare use it😅 Water temperature was nice though.
6. There's only 1 socket near the bed which was on the left side.
7. Phone on the bedside wasn't working. I had to use the one on the office table when I had to call reception.
8. My room seemed to be part of a connecting room as there was an extra door near the windows. My issue with that is the walls weren't really soundproof and I got woken up in the middle of my first night with a group of people laughing and shouting (I honestly thought they were fighting😅, but seemed like they were all just drunk).
9. AC was really great though I had to lower the fan speed coz the motor was really loud when I got in.
My suggestions to the hotel:
If you have any plans of renovating, might be best to not use carpet, or you should probably do a more thorough cleaning. Also, please use better smelling shampoo and conditioner 😁
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Price per night from:SAR 163
Posted onJul 6, 2026
Faaiz03A very good place to stay. Facilities all are good. Room was spacious and comfortable to stay. It was calm and silent. Food was good as i had the breakfast. There are a lot of nearby shops. Would recommend for any family to stay here.
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Price per night from:SAR 246