Name: Vienna House by Wyndham Andel's Cracow
Address: Krakow, Poland
Rating: 8.6

Germany

Berlin

Czech Republic

Prague

Poland

Krakow

Hamburg

Osnabruck

Netherlands

Hoofddorp

+ Great breakfast buffet and friendly staff at breakfast, large room, quiet at the back, convenient location near the Ring S-Bahn and several trams towards Alexanderplatz

- The air conditioning was broken throughout the building/heated but was still on when we checked into the room, which made it very warm. However, the window only tilts a small crack; upon request, someone came and opened the window completely with a key (but you have to ask for this the next evening if you don't leave the window open during the day; they could also have offered this proactively); water temperature fluctuations when showering (regardless of the time of day); housekeeping only if requested the day before by 3 p.m. - we had mentioned this when checking in around midnight, but were told to call reception that morning and let them know, which, of course, was not accepted for the first day.

The building is new, so the quality and cleanliness of the facilities are high. It is located in a residential area far from the city center. It is next to the railroad tracks, so you have to consider the noise. However, the unfriendly service, not the building problem, remains as a bad memory. 
I clearly paid in advance, but they stopped me because I tried to pay on site. The accommodation platform said that they did not confirm the payment. Fortunately, I printed out the payment receipt, and only then did they let me check in when I showed them the receipt. The problem is that they didn't even apologize. Well, that can happen. I understand that there can be mistakes. 
I paid for breakfast for 4 days during my 4-night stay. However, I never passed the breakfast restaurant properly. My room number was always missing. I solved it by talking about the missing room number at the reception the first day, but the same thing happened the next day. No, I paid for breakfast so proudly, but do I have to explain my situation at the reception every time? In the end, I was rejected at the restaurant on the last day because my room number was missing. I gave up on explaining. From check-in to check-out, I had to explain myself in this hotel to get the rights I paid for. I had to leave in a depressed mood from the morning. I don't want to go there again. If you don't expect service, then go.

According to the expectations of the category, we are satisfied with everything. The rooms are modernly furnished and the breakfast is good. We would love to come back. Check-in and check-out are easy.

The service was great however, upon booking I have indicated two adults and two children. However, upon checking in; I was advised that the rooms are fully booked and I was amazed as I have paid and booked for the stay. I have requested an accommodation for children but I was advised that I will get a queen sized bed I have no choice but to accept it as I was travelling. Upon request of additional pillows I wasn't given due to they have given to other groups. What does that make a difference with my request. My family was squashed in a queen sized bed and two pillows only. 

In addition, I supposedly have breakfast with my stay and upon enter at the restaurant I was advised that I do not have breakfast included. It was frustrating as my first time visiting czech and had this experience. Overall, with the hectic coordination we ate at Katsura and it was best service and great food.

The hotel is quite modern with a quality of breakfast. It’s situated at above 2.5 km from old town with an easy access to tramp and metro. I would recommend it.

Location is ok next to the tram stop and staff were helpful helping us books trips however they did not call our room when we ordered food delivery. Also lack of hotel bar and restaurant is not good because there is nothing else around the hotel

The hotel is very clean. Lots of plants Guests are also encouraged to bring plants to their rooms. Excellent location. The service staff is also very friendly. The accommodation is as good as a five-star hotel. The bathroom is even bigger. This time the room was upgraded to a suite.

Vienna House by Wyndham

Columbus

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