Name: Heartland Hotel Queenstown
Address: Queenstown, New Zealand
Rating: 8.6

New Zealand

Fox Glacier

Auckland

Queenstown

Haast

Hamilton

The male receptionist who greeted us was not particularly friendly; and only when we got to our first floor room did we read about a luggage service. The room was tastefully furnished and clean, and other staff we interacted with were friendly. However the biggest issue is that the walls between rooms are are paper thin so we could hear people next door and doors banging. This woke us up early on both nights we stayed. If you stay - bring ear plugs. There was a lounge with a bar - the bar was permanently closed so there was no where to get a hot or cold drink unless you went to a cafe down the road.

The hotel is right next to the departure point for the Fox Glacier helicopter, and you can walk there after checking in. It rained when we came so we couldn't make the trip, but the hotel itself was pretty good and the room was large. The only drawback was that the water pressure was very low and the shower was not very comfortable. Breakfast is a Western-style buffet breakfast, which is not rich but enough to satisfy you. You can have dinner for white people at the whitepub coffee shop next to the hotel. It costs NZD 25-30 per person and the taste is okay. Hotels in Fox Glacier are generally expensive. After 11 days in New Zealand, this is the only one with a price over 1,000.

I’ve stayed at Heartland Hotel twice and both experiences were excellent. The location is very convenient, being close to the airport, and the free airport shuttle makes travel stress-free.

The customer care service is outstanding—staff are friendly, attentive, and genuinely helpful. The rooms are spacious, spotless, quiet, and cosy, with all the amenities promised readily available. I especially appreciated the complimentary room service, which was a nice touch.

Both dinner and breakfast were delicious, with breakfast served buffet-style offering plenty of variety. The hotel also has great facilities including a gym and swimming pool, which added to the comfort and relaxation of my stay.

Overall, Heartland Hotel provides excellent value, comfort, and service. I would highly recommend it to anyone travelling through or staying near the airport.

When I arrived early about 12 plus and plan to put my luggage with hotel as I know is too early for check-in.  Hotel receptionist told me that I can do all the paperwork first and I have requested high floor.  And it was committed that I will have high floor.  When I back to hotel 3 plus, I was given 1st floor (fyi.  the first-floor means go down 2 floors) and I was told by another receptionist no chance all taken and there was no note regards to my request.

Heartland

Columbus

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