Name: Fraser Suites Shenzhen
Address: Shenzhen, China
Rating: 9.3

China

Guangzhou

Dalian

Shenzhen

Vietnam

Hanoi

Hong Kong

Thailand

Buri Ram

I really like this hotel, convenient to the subway, major shopping centre, great restaurants. The staff are great and always helpful. The room I stayed in was large and fully self contained. Front facing the shopping centre. Breakfast was also good

Unable to secure a twin room at the Four Seasons, and with our elderly family members specifically requiring separate beds, we instead booked Fraser Suites' largest three-bedroom apartment.

We were assigned to the 21st floor (out of 25, a minor disappointment as it wasn't one of the top two floors). The apartment featured an L-shaped layout, which felt a bit unusual. The master bedroom had a king bed, while the other two bedrooms had a queen bed and two single beds, respectively. Without floor-to-ceiling windows, the visual impression of space felt a little constricted.

The layout of the living and dining areas wasn't ideal and could benefit from an upgrade or rearrangement. The open-plan kitchen was tastefully designed, and both a washing machine and dryer were conveniently located next to the fridge. However, the range hood's ventilation wasn't very effective.

The use of Villeroy & Boch and Hansgrohe for bathroom fixtures suggests a relatively high investment in the property's hardware.

We had requested mouthwash and a variety of pillows during booking, and thankfully, these requests were eventually met, partly due to the booking platform's coordination.

The beds were exceptionally comfortable, offering a perfect balance of softness and support – a truly unexpected highlight.

The swimming pool was the most satisfying feature. The water temperature was a bit on the cool side, and while its length was acceptable, it was rather narrow. The depth, ranging from 0.9m to 1.5m, was fine, though I did graze my toe on the pool floor in the shallowest section. The changing rooms were excellent, complete with hot and cold plunge pools and both wet and dry saunas. Plus, they had Dyson hairdryers, which were far superior to the ones in the apartment.

**Points for improvement:**

1.  The toothpaste provided was Meijianjing, which seemed out of place for a hotel of this caliber.
2.  After checking in, we discovered there was only one hairdryer for three bedrooms. Furthermore, it was one of those models that require you to continuously hold down the handle to operate – a type I'd never encountered before. After calling room service, they simply provided another identical, awkward hairdryer. Why not the Dyson ones found in the gym changing rooms?
3.  The toilet paper was incredibly thin and rather rough. For a property of this standard, one would expect at least Kleenex-quality tissue.
4.  The living room television was too small and had poor picture quality; it definitely needs an upgrade.
5.  There weren't enough waste bins, and their placement was inconvenient.
6.  Out of the three bathrooms, only the master bathroom featured a non-standalone bathtub, which was awkwardly placed inside the shower cubicle, making it very inconvenient to use. What's more, there was a small, completely empty room right next to it with no facilities at all.
7.  The wardrobe hangers were not suitable for delicate clothing, as there were no padded or silk hangers provided.

Overall, while it offers excellent value for money, it doesn't quite qualify as a luxury hotel apartment, falling more into the category of an entry-level five-star property like a Shangri-La or Hilton.

A Reception staff (a male) was not conversant in English at all and I had to speak to another one who fortunately does speak a bit of English. 

Hotel facade is beautiful but lobby area was a bit underwhelming. Room was big and spacious and quality furnishing. But for such a big room only comes with one bed. Need to pay for an extra bed. Also what I find ridiculous is that room sleeps 3 persons but breakfast is only for 2. Similarly if room sleeps 2,breakfast is only for 1. This means you are “forced” to buy an additional breakfast. So ridiculous. No other hotel in the world does this, only China.

Fraser Suites

Columbus

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