Name: A25 Hotel - Bai Chay Ha Long
Address: Ha Long, Vietnam
Rating: 8.6

Vietnam

Hanoi

Ho Chi Minh City

Ha Long

TT. Sa Pa

Da Nang

Have the great stay.Having breakfast on 18th floor and it is well serve in buffet. Rich cuisines. If front desk men was speak better English and better hospitality mindset, I could have rate 5 stars for service. Location is bit distance from old quarter, be considerate about the taxi fees if you have planned to stay for more than 2days. All round rating is 4.5 for me with this price.

Nguyen Thi Hoi, the receptionist and other staff were congenial enough to accommodate us. Service was superb, room is very tidy, location is good. Breakfast is delish and clean as well. They gave gifts to their guest on Christmas day. A must-come back hotel in Hanoi.

Double booked us, was passed around to two separate hotels. Not a great start but they upgraded us and the breakfast was nice. Hope they reevaluate their booking sector as that wasn't a pleasant start to our stay.

Our 2nd stay in a week - we enjoyed our stay again staff were  great , friendly and helpful, location excellent, breakfast delicious but unfortunately room 601 we stayed in was not the same standard as our room last week room 501 which we paid the same amount :(

This hotel offers great value for money and is located in a quiet alley. The room was generally clean and tidy, with a normally functioning refrigerator. Only the bathroom was a bit small, but it didn't affect the overall experience. Duong at the front desk was amazing! She spoke some Chinese and helped me check in early.

Wonderful Stay – Thank You!

I had an amazing stay at this hotel, and a big thank you to Pham Thi Hoa for her exceptional service! Her kindness and attention to detail made my experience truly special. The hotel’s hospitality is outstanding, and I highly recommend it. Great job, team!

Very good reception, all the facilities of the hotel are there, mainly the very intimate items he provides, such as clean sponge sticks, clean towels, etc. Next time if there is action, I will book

Location: The hotel is in a great spot, central to everything, and many restaurants are within walking distance.

Amenities: It feels quite homey. The rooms are spacious, and they have things like face wash, nail cutter & scissors inside the room. It’s a nice touch that makes you feel at home away from home.

Breakfast: Beef Pho can be ordered from the kitchen. Otherwise, they provide simple spread including toast with butter & jam, coffee, tea, cereal, and seasonal fruits.

Noise Level: The one downside is the noise. Being located on a busy street means there’s a lot of honking from cars and scooters, which can be very, very loud. If you’re a light sleeper, this is a big challenge.

Hard Bed: The other challenge is that the mattress is very hard with no mattress topper, but for the price you pay it isn't too big of a set back.

Overall, if you’re looking for a well-located and affordable place with a cozy feel and don’t mind a bit of street noise and hard bed, this could be a great choice for you.

I went on a business trip so I stayed here for 1 night. The service was ok, I will come back next time if I have a chance.

We stayed two nights at A25. The room we had was spacious and clean and the staff was really friendly. The ambience was nice and it was great that breakfast was included for the price. The breakfast was Asian style but some bread  was available too. 

We pre ordered a cab to the airport through the service desk which was 250 Vietnamese dong (same price a grab would have been ) and we were able to pay by Visa card.

The only thing we would have to mention is that the room felt a bit damp, since there was a missing fan in the bathroom and maybe due to weather circumstances.

It was a good hotel with a lot of amenities. However, the receptionist was quite rude- I ordered grab food in and the receptionist refused to let the grab driver leave food at reception. I was still out of the hotel then and had to run back to collect my food. It’s a pity because I really enjoyed the hotel until then.

The room was too small; after putting in two beds, there wasn't enough space to walk around comfortably. Also, the air conditioning vent was poorly placed. I set the temperature to 25 degrees, but I woke up cold twice during the night because of the draft from the AC! I saw reviews saying the breakfast was rich, but I found it just average; the rice noodles were okay. There were no fruits left, and I didn't see any staff replenishing them!

Excellent value for money. The front desk staff were very friendly and helpful, especially the lady who spoke Chinese, whose service was superb!

I would recommend this hotel as the room is cozy, the location is good and the staff are very friendly. The problem is that the room ”VIP suite” is just one bedroom, no living room. And the breakfast options are very limited, even no omelette.

The air cond unit not working properly. In the middle of the night, it tripped. The bathroom door cannot closed properly. Main door without safety lock pin.

On October 10th, I booked a 25-square-meter room at this hotel, but the room I ended up in was only about 15 square meters. When I contacted them, I explained that the room wasn't 25 square meters and asked them to change my room. The manager said I'd have to pay extra for a change. I was angry but had no choice, given the language barrier, so I had to accept their arrangement. I wasn't going to complain about the small room; I just wouldn't stay there again. But today, when I checked out, it was raining heavily. I said I'd wait for over an hour, and if it didn't rain, I'd stay another day. I was delayed by an hour and a half, and they demanded 140,000 Vietnamese Dong. I said it was only an hour and a half late, and I'd give them 70,000 Vietnamese Dong. The manager at the front desk wouldn't listen. I didn't have any cash on me at the time, so I offered to transfer the money via WeChat or Alipay, or leave my phone number and transfer it later. They couldn't accept WeChat or Alipay. I said I'd have my wife transfer it to the hotel when I got home. But they wouldn't let me leave. I had no choice but to have my Vietnamese friend transfer 70,000 Vietnamese Dong to them before I could finally leave! I booked a 25-square-meter room, but they gave me a 15-square-meter one. I think this is fraud and false advertising. Please, all travelers, avoid this hotel.

Complete room equipment such as nail clippers, scissors, conditioner, etc., but what is unpleasant is that when the room is left for breakfast and a dont disturb sign has been put up, the cleaning service still cleans it.  even though when we met in the breakfast room he had asked about it and i said i still use the room after breakfast.

Thoroughly enjoyed my stay. Terrific staff, very friendly. Very convenient location. Advised staff to install bath safety handle grip to access shower as rather unsafe for older or impaired guests. Staying there again next week.

Book this room for my niece and she find it highly accessible to nearby attraction and shopping. Staff were friendly and attentive. Breakfast was basic but good enough. Almost every toiletries is available so it's ok even if u have not brought any. Will definitely come back. Bed is comfortable and not too hard.

The hotel is located near the metro station , in a walking distance to restaurant Spa market and major sightseeing spots. Staff members are helpful and friendly, breakfast is good 👍

I stayed in a VIP room, the price was over 1.5 million, I think the price was a bit high compared to the decoration and layout. If there was a discount of about 1 million, I think it would be ok to stay, but the hotel hardly had any discounts. I went to Ha Long when there were few guests at the beginning of the week, so even for breakfast, there were only banh cuon and pho. Drinks were coffee, tea and milk. The good thing is that it was clean. The swimming pool is small. You should consider it yourself.

A25 Hotel Group

Columbus

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