Premier Inn Bracknell Central

Booked a room with breakfast on the website without any issues. After travelling for six hours, I arrived to check in only to be told that the restaurant was closed – meaning no dinner and no breakfast, despite having already paid for it. I was then advised that if I wanted a cooked breakfast, I would need to walk to Morrisons in the retail park, around 15 minutes away from the hotel. This is extremely disappointing, considering I booked through the website, was not informed of the closure, and payment was taken for a service I couldn’t receive. Although the breakfast was refunded, the whole reason I booked was for the convenience of everything being available on-site. There was no compensation or reduction in the room rate as a goodwill gesture, which feels like poor customer service, especially given that the works at the site appear to have been ongoing for some time. The room and the bathroom where fine, no complaints there.

I would like to say a big thank you to Caroline on reception, I had my 4 year old granddaughter with us and forgot nappy pants, Caroline took time out to run to her home for puppy pants to put on the bed, thank you so much for going the extra mile to help me out and have a great night's stay The Homer family