Cave Hotel & Golf Resort

Loved my stay here so clean and friendly staff

Lovely mini break - top quality service all round. Would highly recommend!

My overall stay was good and lovely. However, I was disappointed with the room advertised as having a golf view — in reality, my view was mostly of the Korean Cowgirl outside bar area with only a slight glimpse of the golf course. Being on the ground floor made it difficult to enjoy the space, as we couldn’t keep the curtains open without people walking by or seeing directly in from the bar area. The pool was nice but quite small, and it was inconvenient having to go back to our room to use the toilets as there were none by the pool. Overall, a pleasant stay, but a few things could be improved.

Amazing hotel with amazing staff and facilities, and an incredible parking facilities. The overall decor and aesthetic of the hotel was very nice as well.

Top class stay really enjoyed myself. Staff was very pleasant, the room was clean and tidy. Food from the forest pit was 10/10

I had the pleasure of staying at the cave in May this year with my girlfriend as a birthday present, wouldn’t complain about a single thing other than the ‘security deposit’ they impose They asked that I pay a security deposit of (£125) which I thought was very strange at first as this had never happened to me at any other hotel before, but was reassured I would receive my money back as soon as I checked out, the cave themselves said they were holding it and could release it upon checkout. All is said and done and I pay the £125 security deposit not giving it a second thought and enjoyed my evening, the restaurants, pool room and my hotel room were lovely. Upon checkout they said my money would be back in my account by the end of the day which I said was okay and then left and headed home. 3 days had passed and I had not received my money, and the cave all of a sudden were not taking my girlfriends or my mums phone calls to try and clear this incident up. They did not have my phone number on file so I decided to try and call them and lo and behold someone answered despite not answering the 3 calls placed just minutes before. I explained the situation to the cave as calmly as I could to which there response was ‘this is a pending transaction and it falls on the responsibility of your bank to release the funds to your account.’ This was just a complete lie as the transaction was not pending at all, the statement clearly showed 125 leaving my account but there is no pending action for this money to return to my account (which I can see on my banking app which was later confirmed as this with a phone call just to double check there was no problems on my end.) Unfortunately from here I had to call out the lie and threaten legal action over this as they were completely lying and trying to pull the wool over my eyes. The phone call ended in which I checked my bank about 10 minutes later to see my money had returned (on a Sunday evening may I add) which pretty much told me all I needed to know about this whole situation. Side Note: I was then with my family for a birthday event and got on to talking about this whole incident, my family seemed genuinely surprised that they had even asked for a security deposit in the first as this had never happened to anyone else in my family (a lot of us have stayed at the cave over the year. The only two reasons I can think is that they done this either because I was young or because I changed the booking a couple of times (I done this because I have stomach issues so we initially booked a flex rate monitored my stomach for the week.) luckily my stomach was fine this is when I suggest we cancel the flex rate booking and just book normally as this would save a little bit of money. I can’t knock the cave for their facilities or the room or the food all was excellent however this whole security deposit incident left a bad taste in my mouth and is the reason why I reluctant to ever return.