Microtel Inn & Suites by Wyndham Bossier City

We arrived March 21, 2025 around 3 am because my husband flew to Georgia to pick up his father who has dementia. His father lives in Shrevport, LA and lost his bearings as he drove from state to state. We arrived at 3 am because it took time for my husband to drive from Georgia to the VA Hospital in Shrevport. When we arrived at Microtel, the woman behind the counter said she tried calling me to offer us a discount since we arrived late. We thanked her and went inside our room which was a complete shock. The photos online DID not represent the room we stayed in. First, the door into the room was not secure. I could place my fingers between the door and door frame. Second the room did not feel clean. The carpet did not look like it has been clean for awhile. The bathroom door was peeling and did not properly shut. I had to keep shutting the door. I did not feel safe to shower as well as walk on the bathroom tile floor and carpet so I continued to leave my socks and shoes on. There was no coffee pot available. TV did not work, the only reason why we stayed another night was because the woman offered us a discount for the first night and our main priority was to make sure my father in law was getting the medical care he needs. We needed to speak with his medical staff and his wife the second day. When we arrived home, I received the email of the hotel bill. I called Microtel Hotel and spoke with Pam who has NO customer service skills. I told her that our visit was to help my father in law who has dementia, initially she said we would receive the discount in 7-10 days. Then she paused and informed me shortly that the employee should not have given us a discount and that it does not matter what time we arrive, we need to pay the full amount. I called again and demanded the name and number of the owner. His name is David Patel. She would not give me his number and told me he would call me. I also told her that our room was one of the worst rooms we ever stayed at. She never apologized. As visuals speak louder than words, I have attached photos of the actual room we had to stay in for 2 days. Never again will I stay at a Microtel Hotel or this hotel ever again. We already had an emotional trip and now having to deal with this issue. Also David Patel never called me.

Average room Check in was very easy and it was quiet at night. Room was cold, but still humid and smelt mildewy, as did the bedsheets. Might just be because of Louisiana humidity. Shower was very slippery. Comfortable bed, quiet, clean.

We stay here usually 2 times a year. This time my husband went alone. I booked a suite, didn’t get it. The towel bar was hanging and the towel was in the toilet when he got there. The shower handle came off in his hand. When complained desk person didn’t seen to care, nothing happened. Not sure we will stay again. All they had to do was make it right